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Re: Origin on Desktop Client is stuck on loading screen.. help?

by The_Jyps
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Original Post

Re: blank screen upon launching origin client

★★★★★ Expert

Hi @baroquepop , @Big_Falconhoof

 

 

Follow the steps in the solution found by @EA_Tom from this link https://answers.ea.com/t5/Technical-Issues/Origin-Blank-Screen/td-p/5723900 and i think you should be fine.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
Message 780 of 1,342 (3,772 Views)

Re: blank screen upon launching origin client

[ Edited ]
★★ Novice

i tried one of the alternate solutions listed - to turn off adblock - and it seems to have worked! thank you so much! Standard smile

 

EDIT: actually, the origin client is still not working but i was able to access a game from the website, which i was unable to do before so, uh. mostly fixed? Embarrassed

Message 781 of 1,342 (3,741 Views)

Re: blank screen upon launching origin client

[ Edited ]
★★★★★ Expert

Ok @baroquepop

 

Make sure Time/Date is correctly set in your machine.

 

Clear DNS cache https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

 

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

 

Clear hosts file http://support.microsoft.com/kb/972034

 

Restart your machine.

 

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

 

NOTE if your issue persists try to reset (not restart) your modem, resetting your modem can fix gaming troubles,  "can't get on the Internet" problems, port issues, wireless issues and device conflicts.

 

I wait your feedback.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
Message 782 of 1,342 (3,730 Views)

Re: blank screen upon launching origin client

★★ Novice
i've just come home and opened my laptop and it looks like everything's back to normal, so it seems like it may have been a problem on origin's end. regardless, thank you very much for your help! :D
Message 783 of 1,342 (3,812 Views)

Re: blank screen upon launching origin client

★★★★★ Expert

We're welcome Standard smile @baroquepop

 

I'm happy that the situation has been solved Fingers crossed.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
Message 784 of 1,342 (3,681 Views)

Origin is stuck on loading screen, help?

★★★★★ Newbie

My origin is stuck on screen like the attached photo, how can i stop it from doing this???

Message 785 of 1,342 (13,171 Views)

Re: Origin is stuck on loading screen, help?

★★ Guide

What or how have you tried to make it work? Right off the top of my head there are a few things you can try and fix this, start with the simplest. Temporarily disable your anti virus auto detect / sonar then try to open Origin Client.  Let us know if that works or not, take note on any differences that accrue  while working with this issue. 

Message 786 of 1,342 (13,131 Views)

Re: Origin is stuck on loading screen, help?

[ Edited ]

@MinnyFinn

 

Try to clear your Origin cache:
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
    - Press the Windows key and "R" at the same time.
    - Type or copy and paste "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder.
    - Delete the "Origin"  folder inside the  "Local" folder
    - Restart your PC. > test.

 

Edit:Typo

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 787 of 1,342 (13,147 Views)

Re: Blank screen while trying to install Origin

★★ Newbie
Clearing the cache solved the issue for me.
I didn't need to restart after clearing it. Just give it a few minutes to catch up once you start up the Origin client again.
Also, don't forget to ctrl+alt+del into taskmanager and kill any tasks related to origin before trying to delete the cache.
Message 788 of 1,342 (3,603 Views)

Re: Origin on Desktop Client is stuck on loading screen.. help?

★★ Newbie

Oh, you beautiful, beautiful man! This works wonderfully! I did things a very slightly different though. I went into internet settings and just disabled my ethernet, put in my sign-in info, re-enabled ethernet and hit sign in (I may have pressed too fast and it was like I was still disconnected, but anyway..). It signed in offline mode, but all I had to do was click 'go online' and I was in.

 

Thank-You!

Message 789 of 1,342 (3,471 Views)
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