Help us improve Answers HQ! Take Survey No, Thanks

Origin not loading main menu

by Melktert15
Reply

Original Post

Highlighted

Origin not loading main menu

★ Novice

Ok so all of a sudden a few weeks back, I would open origin and it would not load the main menu

 

I tried clearing the cache for origin at first, did not really do anything. So today I uninstalled Origin and went and downloaded the standalone installer. I installed origin and its still doing the same.

 

Capture.PNG

Message 1 of 12 (450 Views)
Highlighted

Re: Origin not loading main menu

Community Manager

From the image you supplied @Melktert15 clearing the Origin cache should work. Would you mind going through the steps again and ensuring that you follow each step exactly as laid out.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darklo

Message 2 of 12 (423 Views)
Highlighted

Re: Origin not loading main menu

★ Novice

As I said previously, this didn't work.

Message 3 of 12 (400 Views)
Highlighted

Re: Origin not loading main menu

★★ Newbie

I had this same problem about 3 weeks ago. I tried this fix, and it worked.

 

Today I'm having the same problem. I tried this fix twice. It's not working.

 

Please help! Thanks!

Message 4 of 12 (389 Views)
Highlighted

Re: Origin not loading main menu

Community Manager

Hey @Melktert15 can you try it a second time and ensure that you follow the steps exactly. 


if after this the issue remains then try reinstalling Origin.


Let me know how you get on. 


Darko

Message 5 of 12 (368 Views)
Highlighted

Re: Origin not loading main menu

Community Manager

In that case @newbee1970 it's no harm reinstalling Origin.

 

You can leave your games installed and once reinstalled just right click on the game tiles and select Locate Game.


Let me know if it works.


Darko

Message 6 of 12 (367 Views)
Highlighted

Re: Origin not loading main menu

★★ Newbie

I have deleted all except LocalContent, but Logs wont let me delete it since apparently the folder or a file is open in another program but origin is already closed.

Message 7 of 12 (349 Views)
Highlighted

Re: Origin not loading main menu

Community Manager

In that case @Deadly_Demon1 try a clean boot of your system and then clear the Origin Cache: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

 

Darko

Message 8 of 12 (343 Views)
Highlighted

Re: Origin not loading main menu

★ Novice

i'm having the same problem as above. I have to keep clearing cache every time I want to play sims 4. saw your post about clean boot. which I did but still same issue. log in ok but grey boxes every where and can't connect to game. do I need to clear cache every single time...

Message 9 of 12 (326 Views)
Highlighted

Re: Origin not loading main menu

Community Manager

Once you clear that cache does everything work as it should for a time @Delly1975?

 

If so then this could point to an issue with your system.

 

Can I ask you to try reinstalling Origin to see if the issue continues?

Darko

Message 10 of 12 (278 Views)
Twitter Stream