Origin loading to a small blank white screen

by saskia_gold
Reply

Original Post

Accepted Solution

Origin loading to a small blank white screen

★★★ Newbie

I downloaded origin onto my new mac. I have previously had it running on a latop with Windows 10 with no problems.

When I install the mac version it opens to a small white window with nothing to click or login. I have attached a screen shot.

Please help......I'm not very computer literate so plese explain evrything as if for a idiot. Thanks

Message 1 of 4 (248 Views)

Accepted Solution

Re: Origin loading to a small blank white screen

@saskia_gold  Try running the Origin reset tool for macOS:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

And make sure you don't have any proxies enabled.  Here's how to check:

 

https://www.linksys.com/us/support-article?articleNum=135932

 

A proxy could also prevent origin.com from loading.   If that's not the issue though, clear your browser cache, use a private window, or try a different browser.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

View in thread

Message 3 of 4 (215 Views)

All Replies

Re: Origin loading to a small blank white screen

★★★ Newbie

Also, for some reason I can not login on the origin website. It just says sign in is unavailable at this time?? Its been saying that for months......

Message 2 of 4 (247 Views)

Re: Origin loading to a small blank white screen

@saskia_gold  Try running the Origin reset tool for macOS:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

And make sure you don't have any proxies enabled.  Here's how to check:

 

https://www.linksys.com/us/support-article?articleNum=135932

 

A proxy could also prevent origin.com from loading.   If that's not the issue though, clear your browser cache, use a private window, or try a different browser.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 4 (216 Views)

Re: Origin loading to a small blank white screen

★★★ Newbie

Thank you puzzleaddict HERO.

I disabled the proxies as per your suggestions and it worked. Thank you for idiot proof instructions Standard smile

Message 4 of 4 (199 Views)