Origin keeps crashing upon startup

by Xge0rgiaa
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Original Post

Origin keeps crashing upon startup

★ Novice

I've recently been wanting to play Sims a lot so I went onto to Origin to see if there was any updates. Origin has always worked fine on my laptop (it's a gaming laptop so it's more than capable of running it) but the past few days every time I open up the Origin client it freezes, crashes and I can either not click anything at all and it goes off OR I can press end process or wait for the programme to load. I have spoken to numerous Origin Advisors about it, they've told me to clean boot my PC, clear my cache, run it in another compatibility mode, uninstalled the easy and the hard way, changed the high DPI settings and none of these options seem to have worked. If anything, they've made it worse. I was wondering if anyone had any more advice? Would contact Origin again but unfortunately I have to call them next time = high phone bill. Any advice would be much appreciated I MISS SIMS!

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Re: Origin keeps crashing upon startup

Community Manager

Sorry to hear that you are having issues @Xge0rgiaa.

 

Would you mind grabbing a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

That those steps you did appear to have made it worse would point to a system issues so it would be great to get a look at your set up.

Darko

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Re: Origin keeps crashing upon startup

★ Novice

Hi Darko,

 

Thanks so much for replying. I did actually manage to sort it using this YouTube video - https://www.youtube.com/watch?v=xnn-d0leFA0&fbclid=IwAR1I6v-GcE_KeAy4uI86N0khtX71NwBrKZSEEgK9T1cmu_M...

 

Hope that it's okay for me to link it as I know people have had the same issue. I tried everything and this was the only thing that worked!

 

Thanks,

Georgia

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