Re: Origin isn't installing please help me

by EA_Darko
Reply

Original Post

Origin isn't installing please help me

★★★ Novice

I'm trying to install Origin.Thin.Setup but its not working.When I open task manager its says running so I left it to run for 5 hours it didn't do anything please help

Message 1 of 6 (827 Views)

Re: Origin isn't installing please help me

Community Manager

Hey @Megadragon33, that Origin is running but not installing or doing anything may point to an issue with your anti-virus or firewall blocking it. Would you mind closing down the existing version of Origin in your taskbar and then go ahead and disable your anti-virus and firewall before launching the Origin installer again? 

 

If the issue remains then would you mind downloading and installing an older version of Origin which you can find here: https://www.dm.origin.com/download/legacy

 

Once installed it will update to the most current version.


Let me know how you get on.


Darko

Darko.png
Message 2 of 6 (778 Views)

Re: Origin isn't installing please help me

★★★ Novice

THANK YOU SO MUCH IT WORKED 

Message 3 of 6 (748 Views)

Re: Origin isn't installing please help me

★★★ Novice

OK so origin is running but wont pop up 

Message 4 of 6 (746 Views)

Re: Origin isn't installing please help me

★★★ Novice

OK so I re did everything you told me so this came up, it keeps shaking

Message 5 of 6 (745 Views)

Re: Origin isn't installing please help me

Community Manager

Hey @Megadragon33 let's try clearing the Origin cache to see if it helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Darko.png
Message 6 of 6 (719 Views)