Origin is opening to the home screen with no text/pictures

[PossiblySol]

When i attempt to open the Origin launcher it opens to the home screen with no text/pictures and the places they would be switching between shades of grey making me think its loading but i sat waiting for 15 minutes with no change
i have also already cleared my cache

[EA_Darko · Accepted solution]

Good news @PossiblySol, if you have a couple of minutes to spare you can get that issue fixed by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

Good news @PossiblySol, if you have a couple of minutes to spare you can get that issue fixed by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[kaelin354]

Do I delete the "Logs" folder?

[MissBeehavingSim]

I have been having this issue too. I ave followed your directions and it's worked. Thank you, much appreciated.

[EA_Darko]

Glad to hear that it helped @MissBeehavingSim .

If you follow the steps exactly as stated @kaelin354 you should be good to go.

Darko

[TheRedBeauty5oh]

I was having the same issue for over a week. I tried this and it worked!! Everything is back to normal.

[paulasibley]

This solution isn’t working for me. My laptop shut down mid install of the sims 4 realm of magic and I haven’t been able to open neither the game nor origin ever since. Origin will open but no text nor pictures will show. I tried these instructions. What would be my next step?

I have windows 10