Origin is not showing anything! Even cleared cache!!

[Acoolhoss]

Origin starts but does not show anything. Tried to clear cache and restarted the computer but nothing happened. Please help me

[EA_Darko · Accepted solution]

Clearing the Origin cache will fix this issues @Acoolhoss.

You need to ensure that you follow every step in order.

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[IIPrest0nII]

@Acoolhoss 

Please check the post from EA_Tom and see if one of these steps will help you: https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-Blank-Screen/m-p/5597159#M12986

[Acoolhoss]

@IIPrest0nII  did everything mentioned there BEFORE asking this question...nothing happened

[EA_Darko · Accepted solution]

Clearing the Origin cache will fix this issues @Acoolhoss.

You need to ensure that you follow every step in order.

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

[Acoolhoss]

@EA_Darko THANKS THANKS MANY MANY THANKS MAN! Now I can redeem the codes! Here is the XP for you!

[EA_Darko]

Great to hear that it helped @Acoolhoss.

Enjoy your games.

Darko

[CelestialAstrae]

@EA_Darko This did not work for me, any other ideas?

[EA_Darko]

Hey @CelestialAstrae can you try clearing the cache a second time and ensure that you follow the steps exactly. If afterwards the issue remains can you then try a reinstall of Origin? 

Darko

[TTVPlaguexyz89]

I've tried all of those solutions, and it still doesn't work. Same issue on my wife's PC as well, the launcher opens up but it remains blank. It looks like it's trying to finish updating or something but there's no processes or memory being eaten up by updating and it's been an ongoing issue for many months. Tried everything from clearing caches to running as admin to fresh installs and clean boots. Nothing works.

[EA_Darko]

Hey @TTVPlaguexyz89 can you grab me a DxDiag so that I can look for any system issues: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko