Origin install error 14:4 [ Edited ]

[Moosewrath]

Heya,

Just downloaded OriginThinSetup to play BF V Deluxe. Upon opening the install I am greeted with the message 

'Could not connect to Origin services
You need to be connected to the internet to get the latest version of Origin. Please check your connection and try again.
Help can be found here:
https://download.dm.origin/live/OriginSetup.exe
Error codes
14:-4'

.I am on the internet and am connected, as i am typing this message. The link that is shown only goes to a page saying that I need to be online. I have checked Windows Defender and nothing is being blocked there. Any ideas? 

[yahel_1 · Accepted solution]

Hi @Moosewrath, @Nalabaybii

Make sure Time/Date is correctly set in your machine.

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped. 

Clear DNS cache https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Clear hosts file http://support.microsoft.com/kb/972034 

Restart your machine.

Run Origin as Adminstrator.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion https://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[Moosewrath]

bump

[Nalabaybii]

Having the exact same problem. Never had an issue with startup until now.

[yahel_1 · Accepted solution]

Hi @Moosewrath, @Nalabaybii

Make sure Time/Date is correctly set in your machine.

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped. 

Clear DNS cache https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Clear hosts file http://support.microsoft.com/kb/972034 

Restart your machine.

Run Origin as Adminstrator.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion https://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[Moosewrath]

Hi Yahel,

thanks for the detailed reply.

I have done all of the above instructions and nothing has changed, just the error number 14:1 now.

[Moosewrath]

solved with 

8. Disable Proxy Server

Other players said that disabling proxy server solved the problem.

1. Go to your Internet options -> Connections
2. Click LAN settings -> un check the box Proxy Server -> click OK.

[yahel_1]

We're welcome @Moosewrath and thank you for telling us how you worked out.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion https://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en