Origin has encountered a serious problem and must close

by Ithyl_TV
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Original Post

Accepted Solution

Origin has encountered a serious problem and must close

★★★★ Novice

I recently opened a request for help concerning a problem I've been facing related to running Origin on my pc and network. The general problem is that it closes within a minute or so with the following error, 'Origin has encountered a serious problem and must close.' I also cannot download any of my games as attempting to do so results in an neverending 'Preparing Download'. 

I have tried numerous methods in order to attempt to fix this issue. Reinstalling origin countless times, using the clean boot method also results in zero change to the issue. All ports and addresses related to origin have been opened.

I am convinced that it is network related because running the program in offline mode negates crashes.
I have a portion of my latest log file below.

Please someone help me resolve this issue; I've had this problem for years. 

Log

Spoiler
0 Aug 18 13:01:16.212 Event Origin::Services::Logger::Init 6116 Logfile: C:\ProgramData\Origin/Logs/Client_Log
1 Aug 18 13:01:16.212 Event Origin::Services::Logger::Init 6116 Local time: Tue Aug 18 22:31:16 2015
2 Aug 18 13:01:16.212 Event Origin::Services::LogService::init 6116 Version: 9.7.2.53208
3 Aug 18 13:01:16.212 Event Origin::Services::LoggerFilter::DumpCommandLineToLog 6116 Cmdline Param: /downloadConfigSuccess:220 Cmdline Param:
4 Aug 18 13:01:16.225 Event Origin::Services::Connection::ConnectionStatesService::ConnectionStatesService 6116 connecting global connectionStateChanged
**5 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key SubscriptionStoreURL
**6 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key StoreOrderHistoryURLV2
**7 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key StoreSecurityURL
**8 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key AccountSubscriptionURL
**9 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key StorePrivacyURL
**10 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key StorePaymentAndShippingURL
**11 Aug 18 13:01:16.247 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 6116 Configuration contains an unrecognized key StoreRedemptionURL
12 Aug 18 13:01:17.293 Event Origin::Engine::CloudSaves::init 6116 Cloud save setup
13 Aug 18 13:01:17.321 Event Origin::Client::PendingActionFlow::create 6116 create PendingActionFlow
14 Aug 18 13:01:17.321 Event Origin::Client::CommandFlow::create 6116 create CommandFlow
15 Aug 18 13:01:17.321 Event OriginApplication::OriginApplication 6116 Common controls setup
16 Aug 18 13:01:17.346 Event OriginApplication::OriginApplication 6116 Environment: production
17 Aug 18 13:01:17.346 Event OriginApplication::OriginApplication 6116 LSX thread starting
18 Aug 18 13:01:17.346 Event OriginApplication:ConfusedtartLSXThread 6116 Start
19 Aug 18 13:01:17.346 Event OriginApplication:ConfusedtartLSXThread 6116 Done
20 Aug 18 13:01:17.346 Event OriginApplication::OriginApplication 6116 Login setup
21 Aug 18 13:01:17.346 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 Started XMPP Service area
22 Aug 18 13:01:17.346 Event OriginApplication::OriginApplication 6116 Announce presence
23 Aug 18 13:01:17.347 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 Started Utility Service area
24 Aug 18 13:01:17.347 Event OriginApplication::OriginApplication 6116 Read settings file
25 Aug 18 13:01:17.347 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 Started SDK Service area
26 Aug 18 13:01:17.347 Event OriginApplication::OriginApplication 6116 Social slot setup
27 Aug 18 13:01:17.347 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 Started SDK Commerce Service area
28 Aug 18 13:01:17.347 Event Origin::Downloader::DynamicDownloadController::DynamicDownloadController 9128 [DDC] Controller created.
29 Aug 18 13:01:17.347 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 Started SDK Progressive Installation Service area
30 Aug 18 13:01:17.347 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 LSX workers started
31 Aug 18 13:01:17.347 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 9128 All service areas have completed startup
32 Aug 18 13:01:17.348 Event OriginApplication::OriginApplication 6116 Show limited user warning
33 Aug 18 13:01:17.348 Event EnvUtils::GetIsProcessElevated 6116 Detected User is running elevated.
34 Aug 18 13:01:17.348 Event OriginApplication::OriginApplication 6116 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
35 Aug 18 13:01:17.348 Event OriginApplication::OriginApplication 6116 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
36 Aug 18 13:01:18.991 Event OriginApplication::onGeoCountryResponse 6116 Country code:AU
**37 Aug 18 13:04:26.541 Error OriginApplication::OriginApplication 6116 Origin is running in compatibility mode.
38 Aug 18 13:04:26.541 Event OriginApplication::OriginApplication 6116 Done
39 Aug 18 13:04:26.552 Event Origin::Client::MainFlow::create 6116 create MainFlow
40 Aug 18 13:04:26.552 Event Origin::Client::MainFlow::MainFlow 6116 construct MainFlow
41 Aug 18 13:04:26.552 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 6116 [information] Testing for existence of path: C:\ProgramData\Origin
42 Aug 18 13:04:26.552 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 6116 [information] Path: [C:\ProgramData\Origin] already exists.
43 Aug 18 13:04:26.552 Event Origin::Engine::Backup::GuardFile::exists 6116 [information] Testing for file existence: C:\ProgramData\Origin\.guardfile
44 Aug 18 13:04:26.552 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 6116 [information] Testing for existence of path: C:\ProgramData\Origin
45 Aug 18 13:04:26.552 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 6116 [information] Path: [C:\ProgramData\Origin] already exists.
46 Aug 18 13:04:26.553 Event Origin::Engine::Backup::GuardFile::open 6116 [-----] Created guard file: C:\ProgramData\Origin\.guardfile
47 Aug 18 13:04:26.553 Event Origin::Client::MainFlow::testPrematureTermination 6116 [-----] Guard file for application generated.
48 Aug 18 13:04:26.553 Event Origin::Client::MainFlow:ConfusedtartRTPFlow 6116 start RtP flow
49 Aug 18 13:04:26.553 Action Origin::Client::FeatureCalloutController::FeatureCalloutController 6116 Creating feature callout controller
50 Aug 18 13:04:26.553 Event OriginApplication:Tongue outerformPostConstructionInitialization 6116 Proceed with login flow
51 Aug 18 13:04:26.553 Event Origin::Client::MainFlow:ConfusedtartLoginFlow 6116 Initial login msg:
52 Aug 18 13:04:26.590 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 6116 Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
53 Aug 18 13:04:26.590 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 6116 Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
54 Aug 18 13:04:26.591 Event Origin::Client::LoginViewController::loginUrl 6116 LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
55 Aug 18 13:04:26.591 Event Origin::Client::LoginViewController::loginUrl 6116 Logging in online
56 Aug 18 13:04:26.591 Event Origin::Client::LoginViewController::loadLoginPage 6116 loadLoginPage[https://accounts.ea.com/connect/auth]
57 Aug 18 13:04:26.593 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 6116 Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
58 Aug 18 13:04:26.596 Event Origin::Client::LoginViewController:Confusedhow 6116 Show login window
59 Aug 18 13:04:28.066 Event Origin::Client::LoginViewController::onUrlChanged 6116 onUrlChanged: url = [qrc:///html/login_successful.html]
60 Aug 18 13:04:28.069 Event Origin::Client::AuthenticationJsHelper::onLoginSuccess 6116 Successfully logged in: ONLINE
61 Aug 18 13:04:28.074 Event Origin::Services::Session::LoginRegistrationSession::extractCid 6116 Logging in as invisible? = false
62 Aug 18 13:04:28.074 Event Origin::Services::Session::LoginRegistrationSession::retrieveTokens 6116 Initial token retrieval
**63 Aug 18 13:04:31.812 Error Origin::Services::Session::LoginRegistrationSession::onUserNameRetrieved 6116 retrieveUserName request failed:
64 Aug 18 13:04:33.064 Event Origin::Services::Session:ConfusedtoreOfflineLoginInfo 6116 storeOfflineLoginInfo : Opened successfully:
65 Aug 18 13:04:34.200 Event Origin::Engine::HookWin32 6116 Hooking IGO.
66 Aug 18 13:04:34.202 Event Origin::Engine::HookWin32 6116 Successfully hooked IGO.
67 Aug 18 13:04:34.205 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 6100 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX10
68 Aug 18 13:04:34.205 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 5988 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX11
69 Aug 18 13:04:34.205 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 6028 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX10
70 Aug 18 13:04:34.206 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 5208 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX11
71 Aug 18 13:04:34.232 Event OriginApplication:Tongue outrintUserSettings 6116 DownloadInPlaceDir: C:\Program Files (x86)\Origin Games
72 Aug 18 13:04:34.232 Event OriginApplication:Tongue outrintUserSettings 6116 CacheDir: C:\ProgramData\Origin\DownloadCache
73 Aug 18 13:04:34.255 Event Origin::Client::LoginFlow::onUserLoggedIn 6116 Session ID; {8ba614c4-8d95-409e-981b-fa27bceb129a}
74 Aug 18 13:04:34.287 Event Origin::Client::MainFlow::onLoginFlowFinished 6116 onLoginFlowFinished
**75 Aug 18 13:04:34.298 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 6116 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**76 Aug 18 13:04:34.298 Error Origin::Services::OriginServiceResponse::reportTelemetry 6116 Failed with REST error code -1 error string: Unknown error
77 Aug 18 13:04:34.342 Event Origin::Client::LoginViewController::closeLoginWindow 6116 Closing login window.
78 Aug 18 13:04:36.023 Event Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 6116 onUserOnlineAllChecksCompleted: true
79 Aug 18 13:04:36.024 Event Origin::Chat::Connection::doConnection 6116 attempting connection to chat server
80 Aug 18 13:04:36.150 Event Origin::Engine::UpdateController::checkForUpdate 6116 [Origin Autoupdater] Checking for update
81 Aug 18 13:04:36.179 Event Origin::Engine::Content::BaseGamesController::onEntitlementsInitialized 9200 NucleusEntitlementController is initialized, processing base games...
82 Aug 18 13:04:36.180 Action Origin::Client::NetPromoterViewController::okToShow 6116 Not showing - Origin installed today
83 Aug 18 13:04:36.187 Event Origin::Engine::Content::BaseGamesController::checkInitializationComplete 9200 Initialized base games controllers, processing catalog suppressions.
84 Aug 18 13:04:36.279 Event JingleClient::OnStateChange 7484 Jingle received state opening
85 Aug 18 13:04:36.533 Event JingleClient::OnStateChange 7484 Jingle received state closed for stream error
86 Aug 18 13:04:37.198 Event Origin::Engine::IGOController:ConfusedignalIGO 6116 SDK Signal: Local\IGO_LOADED_BY_THE_SDK0
87 Aug 18 13:04:37.337 Event Origin::Chat::Connection::doConnection 6116 attempting connection to chat server
88 Aug 18 13:04:37.873 Event JingleClient::OnStateChange 2908 Jingle received state opening
**89 Aug 18 13:04:38.698 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Request to https://3879194.fls.doubleclick.net/activityi;src=3879194;type=earet221;cat=eapbm083;ord=1;num=72949... failed with 2 unsuppressed SSL errors
**90 Aug 18 13:04:38.698 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=3879194.fls.doubleclick.net ', SHA-1 'bfde3f85028dc7dbd9d8a237bb68e0d44cb673e6', expiry '2018-07-02T02:57:53Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**91 Aug 18 13:04:38.698 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=3879194.fls.doubleclick.net ', SHA-1 'bfde3f85028dc7dbd9d8a237bb68e0d44cb673e6', expiry '2018-07-02T02:57:53Z' failed with error 'No certificates could be verified'
92 Aug 18 13:04:38.698 Event Origin::Client::PageErrorDetector::networkRequestFinished 6116 Load Error 6 (HTTP status 0) for host: 3879194.fls.doubleclick.net
**93 Aug 18 13:04:38.734 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Request to https://stats.g.doubleclick.net/r/collect?t=dc&aip=1&_r=3&v=1&_v=j38&tid=UA-25603968-1&cid=109235747... failed with 2 unsuppressed SSL errors
**94 Aug 18 13:04:38.734 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=stats.g.doubleclick.net ', SHA-1 '75579205566b098fd51b23dfcc6b722058eb2941', expiry '2018-06-30T12:58:54Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**95 Aug 18 13:04:38.734 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=stats.g.doubleclick.net ', SHA-1 '75579205566b098fd51b23dfcc6b722058eb2941', expiry '2018-06-30T12:58:54Z' failed with error 'No certificates could be verified'
**96 Aug 18 13:04:38.740 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Request to https://fls.doubleclick.net/activityi;src=3848762;type=origi298;cat=origi873;ord=1;num=7133208902087... failed with 2 unsuppressed SSL errors
**97 Aug 18 13:04:38.740 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=fls.doubleclick.net ', SHA-1 '43c8786f5fb3aafa23095dc18c1b892e8a32fd60', expiry '2018-07-01T03:57:56Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**98 Aug 18 13:04:38.740 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=fls.doubleclick.net ', SHA-1 '43c8786f5fb3aafa23095dc18c1b892e8a32fd60', expiry '2018-07-01T03:57:56Z' failed with error 'No certificates could be verified'
99 Aug 18 13:04:38.740 Event Origin::Client::PageErrorDetector::networkRequestFinished 6116 Load Error 6 (HTTP status 0) for host: fls.doubleclick.net
**100 Aug 18 13:04:38.746 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Request to https://www.googleadservices.com/pagead/conversion_async.js failed with 2 unsuppressed SSL errors
**101 Aug 18 13:04:38.746 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=www.googleadservices.com ', SHA-1 'ca5003a5b2e4d311da74d3968ea0d5ef92eb7178', expiry '2018-06-30T12:58:50Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**102 Aug 18 13:04:38.747 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=www.googleadservices.com ', SHA-1 'ca5003a5b2e4d311da74d3968ea0d5ef92eb7178', expiry '2018-06-30T12:58:50Z' failed with error 'No certificates could be verified'
**103 Aug 18 13:04:38.768 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Request to https://segs.btrll.com/v1/tpix/-/-/-/-/-/sid.6558864 failed with 2 unsuppressed SSL errors
**104 Aug 18 13:04:38.768 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=segs.btrll.com ', SHA-1 '583324da6d5d76ad5dffe8d74b1afead665a98e9', expiry '2018-07-02T02:57:53Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**105 Aug 18 13:04:38.769 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6116 Certificate with common name(s) 'CN=segs.btrll.com ', SHA-1 '583324da6d5d76ad5dffe8d74b1afead665a98e9', expiry '2018-07-02T02:57:53Z' failed with error 'No certificates could be verified'
**106 Aug 18 13:04:38.908 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 9200 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX?country=AU&batchTime=1392828745 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [GeERipLmGlaKOfkL7Qg5Jx35M7JAeWke5BMuPKCmUNI=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**107 Aug 18 13:04:38.908 Warning Origin::Services::OriginServiceResponse::decodeJSONError 9200 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10611800280203","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"Origin.OFR.50.0000449"}}]
**108 Aug 18 13:04:38.908 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 9200 Pending entitlement could not find matching catalog offer definition for defined offer id: Origin.OFR.50.0000449, confidential=true
109 Aug 18 13:04:39.351 Event Origin::Services::OnTheHousePromoServiceResponse::onFinished 6116 OnTheHousePromoServiceResponse 200
110 Aug 18 13:04:39.354 Action Origin::Client::ClientViewController:ConfusedhowGroupChatCallout 6116 Feature Callout: SocialUserArea - OTH Showing
111 Aug 18 13:04:39.871 Event Origin::Engine::Content::ContentController::collectAutoPatchInstalledContent 6116 Getting auto_patch flag = true
112 Aug 18 13:04:39.871 Event Origin::Engine::Content::ContentController:Tongue outrocessDownloaderAutostartItems 6116 No pending autopatching/autostart
113 Aug 18 13:04:39.871 Event Origin::Engine::Content::ContentOperationQueueController::buildInitialQueue 6116 buildInitialQueue called
114 Aug 18 13:04:40.027 Event JingleClient::OnStateChange 2908 Jingle received state open
115 Aug 18 13:04:40.027 Event JingleClient::RequestBlockList 6116 Jingle requesting block list
116 Aug 18 13:04:41.090 Event RosterHandler::ContactsAdded 2908 Jingle contact added to roster
117 Aug 18 13:04:41.348 Event JingleClient::OnBlockListReceived 2908 Jingle received block list
**118 Aug 18 13:04:41.417 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 9200 OriginServiceResponse QNetworkReply error code [203] error string : [Error downloading XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX?country=AU&batchTime=1392828745 - server replied: Not Found] HTTP status code [404] X-Origin-Ops [GeERipLmGlaKOfkL7Qg5Jx35M7JAeWke5BMuPKCmUNI=%0A] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**119 Aug 18 13:04:41.418 Warning Origin::Services::OriginServiceResponse::decodeJSONError 9200 OriginServiceResponse received UNKNOWN response from Nucleus 2: error description: [{"code":15007,"seq":"10611800280203","failure":{"cause":"UNKNOWN_OFFER","field":"offerId","value":"Origin.OFR.50.0000449"}}]
**120 Aug 18 13:04:41.418 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 9200 Pending entitlement could not find matching catalog offer definition for defined offer id: Origin.OFR.50.0000449, confidential=true
121 Aug 18 13:04:41.600 Event RosterHandler::IncomingPresenceChanged 2908 Jingle contact presence changed
122 Aug 18 13:05:09.352 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3992 Crash handler called
123 Aug 18 13:05:09.352 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3992 Crash Code: 7863
124 Aug 18 13:05:09.411 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3992 Encoded report length: 245908 bytes
125 Aug 18 13:05:10.418 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3992 Wrote temporary crash data to C:/Users/XXXXX/AppData/Local/Temp/Origin.Hp4620
126 Aug 18 13:05:10.418 Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3992 Launching crash helper: C:\Program Files (x86)\Origin\OriginCrashReporter.exe
127 Aug 18 13:05:10.418 Event OriginApplication::quit 6116 App Quit: 0
0 Aug 18 13:05:35.763 Event Origin::Services::Logger::Init 3456 Logfile: C:\ProgramData\Origin/Logs/Client_Log
1 Aug 18 13:05:35.763 Event Origin::Services::Logger::Init 3456 Local time: Tue Aug 18 22:35:35 2015
2 Aug 18 13:05:35.763 Event Origin::Services::LogService::init 3456 Version: 9.7.2.53208
3 Aug 18 13:05:35.764 Event Origin::Services::LoggerFilter::DumpCommandLineToLog 3456 Cmdline Param: -Origin_Restart Cmdline Param: /downloadConfigSuccess:220 Cmdline Param:
4 Aug 18 13:05:35.777 Event Origin::Services::Connection::ConnectionStatesService::ConnectionStatesService 3456 connecting global connectionStateChanged
**5 Aug 18 13:05:35.799 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key SubscriptionStoreURL
**6 Aug 18 13:05:35.799 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key StoreOrderHistoryURLV2
**7 Aug 18 13:05:35.799 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key StoreSecurityURL
**8 Aug 18 13:05:35.799 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key AccountSubscriptionURL
**9 Aug 18 13:05:35.799 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key StorePrivacyURL
**10 Aug 18 13:05:35.800 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key StorePaymentAndShippingURL
**11 Aug 18 13:05:35.800 Error Origin::Services::OriginConfigService:Tongue outarseConfiguration 3456 Configuration contains an unrecognized key StoreRedemptionURL
12 Aug 18 13:05:36.818 Event Origin::Engine::CloudSaves::init 3456 Cloud save setup
13 Aug 18 13:05:36.847 Event Origin::Client::PendingActionFlow::create 3456 create PendingActionFlow
14 Aug 18 13:05:36.847 Event Origin::Client::CommandFlow::create 3456 create CommandFlow
15 Aug 18 13:05:36.847 Event OriginApplication::OriginApplication 3456 Common controls setup
16 Aug 18 13:05:36.871 Event OriginApplication::OriginApplication 3456 Environment: production
17 Aug 18 13:05:36.871 Event OriginApplication::OriginApplication 3456 LSX thread starting
18 Aug 18 13:05:36.872 Event OriginApplication:ConfusedtartLSXThread 3456 Start
19 Aug 18 13:05:36.872 Event OriginApplication:ConfusedtartLSXThread 3456 Done
20 Aug 18 13:05:36.872 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 Started XMPP Service area
21 Aug 18 13:05:36.872 Event OriginApplication::OriginApplication 3456 Login setup
22 Aug 18 13:05:36.872 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 Started Utility Service area
23 Aug 18 13:05:36.872 Event OriginApplication::OriginApplication 3456 Announce presence
24 Aug 18 13:05:36.872 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 Started SDK Service area
25 Aug 18 13:05:36.872 Event OriginApplication::OriginApplication 3456 Read settings file
26 Aug 18 13:05:36.872 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 Started SDK Commerce Service area
27 Aug 18 13:05:36.872 Event OriginApplication::OriginApplication 3456 Social slot setup
28 Aug 18 13:05:36.872 Event Origin::Downloader::DynamicDownloadController::DynamicDownloadController 4384 [DDC] Controller created.
29 Aug 18 13:05:36.872 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 Started SDK Progressive Installation Service area
30 Aug 18 13:05:36.872 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 LSX workers started
31 Aug 18 13:05:36.873 Event Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas 4384 All service areas have completed startup
32 Aug 18 13:05:36.873 Event OriginApplication::OriginApplication 3456 Show limited user warning
33 Aug 18 13:05:36.873 Event EnvUtils::GetIsProcessElevated 3456 Detected User is running elevated.
34 Aug 18 13:05:36.873 Event OriginApplication::OriginApplication 3456 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
35 Aug 18 13:05:36.873 Event OriginApplication::OriginApplication 3456 [_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
36 Aug 18 13:05:38.092 Event OriginApplication::onGeoCountryResponse 3456 Country code:AU
**37 Aug 18 13:05:38.206 Error OriginApplication::OriginApplication 3456 Origin is running in compatibility mode.
38 Aug 18 13:05:38.206 Event OriginApplication::OriginApplication 3456 Done
39 Aug 18 13:05:38.206 Event Origin::Client::MainFlow::create 3456 create MainFlow
40 Aug 18 13:05:38.206 Event Origin::Client::MainFlow::MainFlow 3456 construct MainFlow
41 Aug 18 13:05:38.207 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 3456 [information] Testing for existence of path: C:\ProgramData\Origin
42 Aug 18 13:05:38.207 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 3456 [information] Path: [C:\ProgramData\Origin] already exists.
43 Aug 18 13:05:38.207 Event Origin::Engine::Backup::GuardFile::exists 3456 [information] Testing for file existence: C:\ProgramData\Origin\.guardfile
44 Aug 18 13:05:38.207 Event Origin::Client::MainFlow::testPrematureTermination 3456 [warning] Guard file for application FOUND. Telemetry generated.
45 Aug 18 13:05:38.207 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 3456 [information] Testing for existence of path: C:\ProgramData\Origin
46 Aug 18 13:05:38.207 Event Origin::Engine::Backup::`anonymous-namespace'::createPath 3456 [information] Path: [C:\ProgramData\Origin] already exists.
47 Aug 18 13:05:38.207 Event Origin::Engine::Backup::GuardFile::open 3456 [-----] Created guard file: C:\ProgramData\Origin\.guardfile
48 Aug 18 13:05:38.207 Event Origin::Client::MainFlow::testPrematureTermination 3456 [-----] Guard file for application generated.
49 Aug 18 13:05:38.207 Event Origin::Client::MainFlow:ConfusedtartRTPFlow 3456 start RtP flow
50 Aug 18 13:05:38.207 Action Origin::Client::FeatureCalloutController::FeatureCalloutController 3456 Creating feature callout controller
51 Aug 18 13:05:38.207 Event OriginApplication:Tongue outerformPostConstructionInitialization 3456 Proceed with login flow
52 Aug 18 13:05:38.208 Event Origin::Client::MainFlow:ConfusedtartLoginFlow 3456 Initial login msg:
53 Aug 18 13:05:38.237 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 3456 Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
54 Aug 18 13:05:38.237 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 3456 Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
55 Aug 18 13:05:38.237 Event Origin::Client::LoginViewController::loginUrl 3456 LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
56 Aug 18 13:05:38.237 Event Origin::Client::LoginViewController::loginUrl 3456 Logging in online
57 Aug 18 13:05:38.238 Event Origin::Client::LoginViewController::loadLoginPage 3456 loadLoginPage[https://accounts.ea.com/connect/auth]
58 Aug 18 13:05:38.240 Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 3456 Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
59 Aug 18 13:05:38.243 Event Origin::Client::LoginViewController:Confusedhow 3456 Show login window
60 Aug 18 13:05:39.727 Event Origin::Client::LoginViewController::onUrlChanged 3456 onUrlChanged: url = [qrc:///html/login_successful.html]
61 Aug 18 13:05:39.731 Event Origin::Client::AuthenticationJsHelper::onLoginSuccess 3456 Successfully logged in: ONLINE
62 Aug 18 13:05:39.736 Event Origin::Services::Session::LoginRegistrationSession::extractCid 3456 Logging in as invisible? = false
63 Aug 18 13:05:39.736 Event Origin::Services::Session::LoginRegistrationSession::retrieveTokens 3456 Initial token retrieval
**64 Aug 18 13:05:43.048 Error Origin::Services::Session::LoginRegistrationSession::onUserNameRetrieved 3456 retrieveUserName request failed:
65 Aug 18 13:05:44.221 Event Origin::Services::Session:ConfusedtoreOfflineLoginInfo 3456 storeOfflineLoginInfo : Opened successfully:
66 Aug 18 13:05:45.337 Event Origin::Engine::HookWin32 3456 Hooking IGO.
67 Aug 18 13:05:45.339 Event Origin::Engine::HookWin32 3456 Successfully hooked IGO.
68 Aug 18 13:05:45.342 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 5924 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX10
69 Aug 18 13:05:45.342 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 8412 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX11
70 Aug 18 13:05:45.342 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 6812 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX10
71 Aug 18 13:05:45.342 Event Origin::Engine::OIGOffsetsLookupWorker:Confusedtarted 4636 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX11
72 Aug 18 13:05:45.403 Event OriginApplication:Tongue outrintUserSettings 3456 DownloadInPlaceDir: C:\Program Files (x86)\Origin Games
73 Aug 18 13:05:45.403 Event OriginApplication:Tongue outrintUserSettings 3456 CacheDir: C:\ProgramData\Origin\DownloadCache
74 Aug 18 13:05:45.432 Event Origin::Client::LoginFlow::onUserLoggedIn 3456 Session ID; {87400d17-f869-436d-8495-2d60a7292475}
75 Aug 18 13:05:45.434 Event Origin::Client::MainFlow::onLoginFlowFinished 3456 onLoginFlowFinished
**76 Aug 18 13:05:45.445 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 3456 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**77 Aug 18 13:05:45.445 Error Origin::Services::OriginServiceResponse::reportTelemetry 3456 Failed with REST error code -1 error string: Unknown error
78 Aug 18 13:05:45.462 Event Origin::Client::LoginViewController::closeLoginWindow 3456 Closing login window.
79 Aug 18 13:05:46.922 Event Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 3456 onUserOnlineAllChecksCompleted: true
80 Aug 18 13:05:46.923 Event Origin::Chat::Connection::doConnection 3456 attempting connection to chat server
81 Aug 18 13:05:47.041 Event Origin::Engine::UpdateController::checkForUpdate 3456 [Origin Autoupdater] Checking for update
82 Aug 18 13:05:47.080 Event Origin::Engine::Content::BaseGamesController::onEntitlementsInitialized 2244 NucleusEntitlementController is initialized, processing base games...
83 Aug 18 13:05:47.080 Action Origin::Client::NetPromoterViewController::okToShow 3456 Not showing - Origin installed today
84 Aug 18 13:05:47.088 Event Origin::Engine::Content::BaseGamesController::checkInitializationComplete 2244 Initialized base games controllers, processing catalog suppressions.
85 Aug 18 13:05:47.179 Event JingleClient::OnStateChange 2228 Jingle received state opening
86 Aug 18 13:05:47.434 Event JingleClient::OnStateChange 2228 Jingle received state closed for stream error
87 Aug 18 13:05:48.098 Event Origin::Engine::IGOController:ConfusedignalIGO 3456 SDK Signal: Local\IGO_LOADED_BY_THE_SDK0
88 Aug 18 13:05:48.197 Event Origin::Chat::Connection::doConnection 3456 attempting connection to chat server
89 Aug 18 13:05:48.731 Event JingleClient::OnStateChange 7664 Jingle received state opening
90 Aug 18 13:05:49.107 Event Origin::Client::PageErrorDetector::networkRequestFinished 3456 Load Error 6 (HTTP status 0) for host: fls.doubleclick.net
**91 Aug 18 13:05:49.205 Warning Origin::Services::NetworkAccessManager::handleSslErrors 3456 Request to https://3879194.fls.doubleclick.net/activityi;src=3879194;type=earet221;cat=eapbm083;ord=1;num=36330... failed with 2 unsuppressed SSL errors
**92 Aug 18 13:05:49.205 Warning Origin::Services::NetworkAccessManager::handleSslErrors 3456 Certificate with common name(s) 'CN=3879194.fls.doubleclick.net ', SHA-1 'bfde3f85028dc7dbd9d8a237bb68e0d44cb673e6', expiry '2018-07-02T02:57:53Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**93 Aug 18 13:05:49.205 Warning Origin::Services::NetworkAccessManager::handleSslErrors 3456 Certificate with common name(s) 'CN=3879194.fls.doubleclick.net ', SHA-1 'bfde3f85028dc7dbd9d8a237bb68e0d44cb673e6', expiry '2018-07-02T02:57:53Z' failed with error 'No certificates could be verified'
**94 Aug 18 13:05:49.247 Warning Origin::Services::NetworkAccessManager::handleSslErrors 3456 Request to https://segs.btrll.com/v1/tpix/-/-/-/-/-/sid.6558864 failed with 2 unsuppressed SSL errors
**95 Aug 18 13:05:49.247 Warning Origin::Services::NetworkAccessManager::handleSslErrors 3456 Certificate with common name(s) 'CN=segs.btrll.com ', SHA-1 '583324da6d5d76ad5dffe8d74b1afead665a98e9', expiry '2018-07-02T02:57:53Z' failed with error 'The issuer certificate of a locally looked up certificate could not be found'
**96 Aug 18 13:05:49.248 Warning Origin::Services::NetworkAccessManager::handleSslErrors 3456 Certificate with common name(s) 'CN=segs.btrll.com ', SHA-1 '583324da6d5d76ad5dffe8d74b1afead665a98e9', expiry '2018-07-02T02:57:53Z' failed with error 'No certificates could be verified'
97 Aug 18 13:05:49.582 Event Origin::Services::OnTheHousePromoServiceResponse::onFinished 3456 OnTheHousePromoServiceResponse 200
98 Aug 18 13:05:49.590 Action Origin::Client::ClientViewController:ConfusedhowGroupChatCallout 3456 Feature Callout: SocialUserArea - OTH Showing
99 Aug 18 13:05:49.787 Action Origin::Client::ClientViewController::onMainMenuToggleOfflineOnline 3456 User Action
100 Aug 18 13:05:49.787 Event Origin::Client::MainFlow:ConfusedocialGOopsffline 3456 Going offline
101 Aug 18 13:05:49.787 Event Origin::Services::Connection::ConnectionStatesService::onAuthenticationStateChanged 3456 onAuthenticationStateChanged: 1
**102 Aug 18 13:05:49.793 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 3456 OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**103 Aug 18 13:05:49.793 Error Origin::Services::OriginServiceResponse::reportTelemetry 3456 Failed with REST error code -7 error string: Operation canceled
**104 Aug 18 13:05:49.810 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 3456 OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**105 Aug 18 13:05:49.810 Error Origin::Services::OriginServiceResponse::reportTelemetry 3456 Failed with REST error code -7 error string: Operation canceled
**106 Aug 18 13:05:49.811 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 3456 OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**107 Aug 18 13:05:49.811 Error Origin::Services::OriginServiceResponse::reportTelemetry 3456 Failed with REST error code -7 error string: Operation canceled
**108 Aug 18 13:05:49.816 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
109 Aug 18 13:05:49.816 Event JingleClient::OnStateChange 7664 Jingle received state closed with error 0
**110 Aug 18 13:05:49.816 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -7 error string: Operation canceled
**111 Aug 18 13:05:49.816 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**112 Aug 18 13:05:49.817 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -7 error string: Operation canceled
**113 Aug 18 13:05:49.817 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2244 Pending entitlement could not find matching catalog offer definition for defined offer id: Origin.OFR.50.0000449, confidential=false
**114 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**115 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**116 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**117 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**118 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**119 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**120 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**121 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**122 Aug 18 13:05:49.818 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**123 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**124 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**125 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**126 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**127 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**128 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**129 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**130 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**131 Aug 18 13:05:49.819 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
132 Aug 18 13:05:49.828 Event Origin::Chat::Connection::onJingleClose 3456 connection closed: established = false reconnectAttempts = -1
133 Aug 18 13:05:49.828 Event Origin::Chat::Connection::doBackoff 3456 Attempting reconnect to chat server in 4152 milliseconds
**134 Aug 18 13:05:49.837 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 3456 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**135 Aug 18 13:05:49.837 Error Origin::Services::OriginServiceResponse::reportTelemetry 3456 Failed with REST error code -1 error string: Unknown error
**136 Aug 18 13:05:49.837 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 3456 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**137 Aug 18 13:05:49.837 Error Origin::Services::OriginServiceResponse::reportTelemetry 3456 Failed with REST error code -1 error string: Unknown error
138 Aug 18 13:05:49.846 Event Origin::Engine::Content::ContentController::collectAutoPatchInstalledContent 3456 Getting auto_patch flag = true
139 Aug 18 13:05:49.846 Event Origin::Engine::Content::ContentController:Tongue outrocessDownloaderAutostartItems 3456 No pending autopatching/autostart
140 Aug 18 13:05:49.846 Event Origin::Engine::Content::ContentOperationQueueController::buildInitialQueue 3456 buildInitialQueue called
**141 Aug 18 13:05:50.836 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**142 Aug 18 13:05:50.836 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**143 Aug 18 13:05:50.837 Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 2244 OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**144 Aug 18 13:05:50.837 Error Origin::Services::OriginServiceResponse::reportTelemetry 2244 Failed with REST error code -1 error string: Unknown error
**145 Aug 18 13:05:50.837 Error Origin::Engine::Content::BaseGamesController::onCatalogDefinitionNotFound 2244 Pending entitlement could not find matching catalog offer definition for defined offer id: Origin.OFR.50.0000449, confidential=false
146 Aug 18 13:05:53.972 Event Origin::Chat::Connection::doConnection 3456 attempting connection to chat server
147 Aug 18 13:05:54.221 Event JingleClient::OnStateChange 3360 Jingle received state opening
148 Aug 18 13:05:54.475 Event JingleClient::OnStateChange 3360 Jingle received state closed for stream error
149 Aug 18 13:05:54.475 Event Origin::Chat::Connection::doConnection 3456 attempting connection to chat server
150 Aug 18 13:05:54.990 Event JingleClient::OnStateChange 6524 Jingle received state opening
151 Aug 18 13:05:57.356 Event JingleClient::OnStateChange 6524 Jingle received state open
152 Aug 18 13:05:57.357 Event JingleClient::RequestBlockList 3456 Jingle requesting block list
153 Aug 18 13:05:58.405 Event RosterHandler::ContactsAdded 6524 Jingle contact added to roster
154 Aug 18 13:05:58.687 Event JingleClient::OnBlockListReceived 6524 Jingle received block list
155 Aug 18 13:05:58.971 Event RosterHandler::IncomingPresenceChanged 6524 Jingle contact presence changed
156 Aug 18 13:06:06.043 Action Origin::Client::ClientViewController::onMainMenuApplicationSettings 3456 User Action
157 Aug 18 13:06:06.043 Event Origin::Client::ClientViewController::onShowSettingsApplication 3456 Showing settings (application tab).
Message 1 of 33 (33,526 Views)

Accepted Solution

Re: Origin has encountered a serious problem and must close

[ Edited ]
★★★★★ Expert

Hello @KurisuPower

 

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client,
Add Firewall / Antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Clearing your Origin cache and for this you get a perfectly detailed post from @EA_Nils >>  http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

 

 And now you need to clearing hosts file .
http://support.microsoft.com/kb/972034

 

Restart your Pc.

 

Make sure you are the administrator, run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

 

All my best.Wink

@yahel_1
I am just a gamer wich trying to help another gamer.
I do not work for EA.

Spoiler
My Opinion is no more important or right than yours.

 


Retired champion.

View in thread

Message 3 of 33 (39,905 Views)

All Replies

Re: Origin has encountered a serious problem and must close

★★★★ Novice

Please assist me Standard smile

Message 2 of 33 (33,434 Views)

Re: Origin has encountered a serious problem and must close

[ Edited ]
★★★★★ Expert

Hello @KurisuPower

 

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client,
Add Firewall / Antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Clearing your Origin cache and for this you get a perfectly detailed post from @EA_Nils >>  http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

 

 And now you need to clearing hosts file .
http://support.microsoft.com/kb/972034

 

Restart your Pc.

 

Make sure you are the administrator, run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

 

All my best.Wink

@yahel_1
I am just a gamer wich trying to help another gamer.
I do not work for EA.

Spoiler
My Opinion is no more important or right than yours.

 


Retired champion.
Message 3 of 33 (39,906 Views)

Re: Origin has encountered a serious problem and must close

★★★★ Novice

Thank you for the reply yahel, unfortunately after trying both the methods specified in your advice I am still experiencing this error. Any more help would be appreciated.

Message 4 of 33 (33,388 Views)

Re: Origin has encountered a serious problem and must close

★★★ Novice
i have same problem too and tested many ways bit not fixd my problem
Message 5 of 33 (33,377 Views)

Re: Origin has encountered a serious problem and must close

[ Edited ]
★★★★★ Expert

Hi @KurisuPower and we're welcomeStandard smile , Hi  @0Nima0

 

First thing to do - clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>  http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

 

Then manually uninstall Origin http://help.ea.com/en/article/manually-uninstalling-origin/

 

Restart your Pc .

 

Make sure if your windows updates are up to date.

1.click the Start button.
2.type "update" into the search box and hit ENTER.
3.the Windows Update dialog box will appear.
4.if updates are available, click the Install Updates button.

 

Now download / install Origin from https://www.origin.com/en-ie/download and you should be fine .Wink
 
All my best.Standard smile
@yahel_1
I am just a gamer wich trying to help another gamer.
I do not work for EA.
Spoiler
My Opinion is no more important or right than yours.

 

 

 

 

Retired champion.
Message 6 of 33 (33,363 Views)

Re: Origin has encountered a serious problem and must close

★★★ Novice

Hi not worked Frown

i got problem after last origin update

Message 7 of 33 (33,324 Views)

Re: Origin has encountered a serious problem and must close

★★★★★ Expert

Hi @0Nima0

 

 Go to SAFE MODE  with Networking and starts Origin and see if it works properly .

 

If you don't have any problem and Origin works in Safe Mode , then i think you can try a Clean Boot In this case, they can be eliminated as the source of the problem .

 

-you need to press the key combination: “Windows Key + R”;
In the “Run” window, type the message “msconfig” without quotes;
-you need to left click on the “OK” button;
Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
-uncheck the box found in the left of the message: “ Load startup items”;
Select “Service” tab, from the toolbar;
-check the box in the left of message: “Hide all Microsoft services”;
Left click on the “Disable all” button, found on the lower-right side of the window;
Left click on the “OK” button;
-a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.
NOTE save any open files and close all programs before restarting your computer.
 
And now run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 and see if your issue persist.
 
All my best.Wink
@yahel_1
I am just a gamer wich trying to help another gamer.
I do not work for EA.
Spoiler
My Opinion is no more important or right than yours.

 
 

 

 

 

 

 

 

 

 

 

Retired champion.
Message 8 of 33 (33,309 Views)

Re: Origin has encountered a serious problem and must close

★★★ Novice
ty Standard smile worked without problem in safe mod but not work again after Clean Boot too Frown and show same error
Message 9 of 33 (33,282 Views)

Re: Origin has encountered a serious problem and must close

★★★ Novice

finally i found problem

when i disable all of my sound drives it`s work

see :

 

http://8pic.ir/images/gu3ckk6090bvtcg7ma5t.jpg

 

now what ?

Message 10 of 33 (33,261 Views)
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