Origin has encountered a serious issue

[esess]

I'm having this problem as of 7/6/2020. Every time I log onto my computer it says "Origin has encountered a serious issue and must close." Currently haven't found a fix for it, and I believe it is the reason Apex Legends is crashing three times per match due to another error that can only be fixed by uninstalling both Origin and Apex Legends and then reinstalling both again. The error message that shows when Apex crashes is an engine error, which should just be some corrupted files. I've already contacted EA help via phone concerning the engine error, and nothing they said helped. 

Please help.

[EA_Darko]

Hey @esess sorry to hear that you are having issues.

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[esess]

I cleared my Origin Data cache but it’s still crashing via engine error. As of writing this I’m am reinstalling both origin and apex legends. Is there anything on the engine error that could fix it for good without me having to uninstall and then reinstall origin and apex?

[EA_Darko]

Hey @esess did you try all the steps I suggested above?

Darko

[esess]

Now I have. Nothing worked.

[EA_Darko]

Hey @esess can you try creating a new Windows admin account and then launch Origin and the game to see if you see the same issue?

Darko

[esess]

Still didn't work.

[EA_Darko]

Let's grab a DxDiag to take a look at your system @esess: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[esess]

Here it is.

[EA_Darko]

Hey @esess I'm seeing a number of issues there on your DxDiag, the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Let us know how you get on.

Darko