Origin games not launching!!!

[MADrag0n]

@-_-PeTATTE-_- 

Can u attach report (txt file) MSInfo to a next your message?

And also this reports:

C:\ProgramData\Origin\Logs\Client_Log.txt
C:\ProgramData\Origin\Logs\OriginClientService_Log.txt

[EA_Darko]

Sorry for not seeing this sooner @-_-PeTATTE-_-. What I meant to say in my first response was could you run your DxDiag again in English. I must have had UO Trace on the brain when I responded to you. That said your UO Trace looks good and while you've some high ping times there's nothing there to be concerned about.

Darko

[-_-PeTATTE-_-]

@EA_Darko & @MADrag0n 

Hello,

In the attachments all the requested files.

[-_-PeTATTE-_-]

And ofcourse the site doesnt allow me to upload more than 3 files, so here's the last one...

[MADrag0n]

Its strange, why ur dxdiag and msinfo logs dont have OS Errors Section...

Origin logs had strange and repeating errors, this is some of it:

Spoiler

**50     [2019-08-14 20:55:24.859]     Error     Origin::Escalation::CommandProcessorWin::setRegistryValuePostProcess        6596      Failed to write registry keys in escalation service, error [0] XXXXXX error [5] : 
**51     [2019-08-14 20:55:24.859]     Error     Origin::Escalation::ICommandProcessor::doError                              6596      CommandProcessorWin::setRegistrySoftwareOriginValue: error writing to Registry.

**31     [2019-08-15 00:39:11.202]     Warning   Origin::Escalation::ProcessEnvironmentVariables                             10096     Couldn't split environment key/value pair from:

**117    [2019-08-15 20:16:27.395]     Error     Origin::Services::OriginServiceResponse::logReplyError                      13364     OriginServiceResponse QNetworkReply error code [99] error string : [Unknown error] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**118    [2019-08-15 20:16:27.396]     Error     Origin::Services::OriginServiceResponse::reportTelemetry                    13364     Failed with REST error code -1 error string: Unknown error

**147    [2019-08-15 20:16:28.518]     Error     OriginTelemetry::TelemetryEvent::addAttributeToTelemetryEvent_i32           1184      TelemetryEvent attribute discarded [1][0]
**148    [2019-08-15 20:16:28.518]     Error     OriginTelemetry::TelemetryEvent::addAttributeToTelemetryEvent_s8            1184      TelemetryEvent attribute discarded [30][E:/Origin games/Battlefield 4/]

**450    [2019-08-15 20:16:38.969]     Warning   Origin::Services::ProcessWin::createProcess                                 2992      CreateProcessW(E:\Origin games\Apex\EasyAntiCheat_launcher.exe) Handle: 0  bProcSuccess: f   LastError: 740
**451    [2019-08-15 20:16:38.970]     Warning   Origin::Services::ProcessWin::createProcess                                 2992      Failed to create process because we needed elevation. Elevating now
**452    [2019-08-15 20:16:39.089]     Error     Origin::Services::CryptoService::isValidEACertificate                       2992      Certificate was valid but incorrect subject name (i.e. wrong certificate) for file: E:\Origin games\Apex\EasyAntiCheat_launcher.exe Subject name: EasyAntiCheat Oy
**453    [2019-08-15 20:16:39.089]     Warning   Origin::Services::ProcessWin::createProcessElevated                         2992      File isn't signed by EA, bypassing escalation service.

So I can suggestion some steps, but u need to do it all (even if u do it already) step by step, if u want, of course:

1.

Check time and date in ur system.

2.

Restore hosts file to default state: https://support.microsoft.com/kb/972034

3.

Check the OS for errors by executing the commands in the command prompt with Admin rights:

DISM.exe /Online /Cleanup-Image /spsuperseded /hidesp
DISM.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase

DISM.exe /Online /Cleanup-Image /RestoreHealth

[If some errors are resolved - restart the PC]

SFC /SCANNOW
[If some errors are resolved - restart the PC]

4.

Check permissions for registry key "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Origin"

You, System, Administrators and "NT SERVICE\TrustedInstaller" must have Full Control.

Some info: 1, 2.

5.

Reinstall Origin in this way:

- perform "Clean boot"

- close all programs such as this, and check that this processes do not running (kill it all):

Spoiler

eraser.exe
flux.exe
huesync.exe
lcore.exe
onedrive.exe
officeclicktorun.exe
officec2rclient.exe
steelseriesengine3.exe
teamviewer_service.exe
teamviewer.exe
tv_w32.exe
tv_x64.exe

- if Origin is installed then uninstall it

- then delete folders:
C:\ProgramData\Origin\
C:\Users\[UserName]\AppData\Local\Origin\
C:\Users\[UserName]\AppData\Roaming\Origin\
C:\ProgramData\Electronic Arts\EA Services\License\

C:\Program Files\Origin\

C:\Program Files (x86)\Origin\

- download this Origin installer and run it as Admin

- run Origin as Admin and check it

- if problem persist, attach three logs again...

[holger1405]

@-_-PeTATTE-_- 

Do you have the "Media Feature Pack for N versions of Windows 10" installed?

[MADrag0n]

@holger1405  it's good advice, but I think better link for it will be this: https://www.microsoft.com/en-us/software-download/mediafeaturepack or https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

[holger1405]

@MADrag0n 

True, I mixed the links.

Fixed it now.

[-_-PeTATTE-_-]

Thank you for the reply! I will test this tonight when I have access to my pc. 

Kind regards

[-_-PeTATTE-_-]

Hello @holger1405 ,

Yes I do. For testing sake I re-installed the versions, but it didn't fix my problem