Origin.exe - System Error

[AmyLou1994]

Hi,

So basically i installed and purchased the sims 4 last month on my laptop, have gone to start playing and the same error message keeps coming up whether i click on the game or whether i try to launch origin itself, 

It basically says:

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.

I haven't altered anything or done anything any different

Does anyone know what the cause could be?

Any help is appreciated

[EA_Darko · Accepted solution]

@Subharam14961496 

This issue is caused when you have an outdated VC++ installed. It can be fixed by running the installer from the Origin installation folder which can generally be found here: C:\Program Files (x86)\Origin

From this folder, run one of both files:

• vcredist_x86_vs2015 (for 32bit Windows version)
• vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed then select Repair.

[hollie1123]

This has also happened on my laptop

If anyone can help it would be useful

[S0UVIK]

Happened with me also for the first time.. tried reinstalling as mention but not origin wont install!

Please help if anyone was able to solve this problem. Thanks

[Bobertron94]

Exact same problem. Please help

[Lu15pr1gg4n]

I have the same problem!

[FabioFisher]

Same problem in Fifa 17

[sassygray5]

Same problem. Have tried reinstalling Origin.

[pipsqueakaboo]

Same. It's so annoying. I've uninstalled. Reinstalled and still not working. But my google chrome is also not working. No updates are due on my laptop either

[Gwyndolium]

@AmyLou1994

Could you try the solution steps as suggested in the following topic?

http://answers.ea.com/t5/Technical-Issues/api-ms-win-crt-runtime-l1-1-0-dll/td-p/6238030

"

EA David:

Can I get some system information from you, it may help in determining what's happening here. Fortunately for most people the update has gone smoothly, but something's amiss for you. 

Can you post your Windows version and what anti-virus you're using?

You can find your Windows version in your dxdiag. 

As for fixing this issue, as in Crinrict's link you can try installing the VCredist packages from the install folder. Rather than the game's folder, you'll find them in C:\Program Files (x86)\Origin.

Try running the vcredist applications towards the bottom of this folder and let us know how you get on. 

" 

[RealCFZero]

Have this issue with Origin as well after a forced update by Origin it became broken and unusable (can't even load up or log in). Lodged the problem with EA/Origin - no response. FFS get your * together Origin, enough of dodgy updates. API-MS-WIN-CRT-RUNTIME-I1-0.dll missing, really?