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Origin crashes my internet connection while downloading any game

by WeerW3ir
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Original Post

Origin crashes my internet connection while downloading any game

[ Edited ]
★★ Apprentice

Whats with the Application now? Since yesterday whenever i want to download a game in origin. the download crashes my internet fully. no wifi, no net. steam and origin becomes unresponsive. with cmd i can ping websites but cannot reach them.

 

Steam obviously not doing this. And my internet is not a bad one. i called my ISP and they do not see anything.

hah.PNG

Yes i do have an 1gb connection. Origin before downloaded with 80-100mb/s. Now after 5 minute just crashes the net.

i contacted support but i accidently closed browser. i have made the UOTrace

 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.1.1 1 1ms 0ms 0% 100 / 100 0ms / 18ms
lo1.meroasr0-zalaegerszeg.net.tel145.236.238.19 2 2ms 2ms 0% 100 / 100 1ms / 16ms
* Unknown Host * 81.183.3.32 3 2ms 2ms 0% 100 / 100 1ms / 14ms
* Unknown Host * 81.183.3.32 4 16ms 2ms 0% 100 / 100 1ms / 18ms
* Unknown Host * 81.183.3.73 5 14ms 2ms 0% 100 / 100 2ms / 14ms
* Unknown Host * 80.150.169.205 6 6ms 6ms 0% 100 / 100 5ms / 30ms
* Unknown Host * 80.156.160.134 7 6ms 6ms 0% 100 / 100 5ms / 12ms
ae-2-3602.ear3.Washington1.Level34.69.206.81 8 111ms 111ms 0% 100 / 100 111ms / 126ms
* Unknown Host * 4.79.23.202 9 109ms 100% 0 / 97
* Unknown Host * 159.153.92.10 10 110ms 110ms 0% 97 / 97 109ms / 129ms
* Unknown Host * 159.153.92.94 11 104ms 104ms 0% 97 / 97 103ms / 121ms
easo.ea.com 159.153.64.173 12 103ms 103ms 0% 97 / 97 103ms / 115ms

 

No issues. no lost packets.

 

What is the issue? i Already reinstalled the origin fully. used ccleaner before to clean up after it. Yet still. My pc is not broken, steam downloads with max and not crashes. hell. even firefox with addons downloads normally.

eh.jpg

 

Message 1 of 31 (937 Views)

Re: Origin crashes my internet connection while downloading any game

Community Manager

Hey @WeerW3ir downloading a game on Origin should not crash your internet. It's most likely the case that you are seeing a system or network issue.

 

I'd recommend that you run  theInternet Connections / Network / Hardware & devices Troubleshooter
A. Run Internet Connections / Network / Hardware & Devices Troubleshooters
Windows Key+I > Update & Security > Troubleshoot >
1. Click Internet Connections > Run the Troubleshooter
2. Click Network adapters > Run the Troubleshooter
3. Click Hardware & Devices > Run the Troubleshooter


Darko 

Darko.png
Message 2 of 31 (918 Views)

Re: Origin crashes my internet connection while downloading any game

★★ Apprentice

This would be true if Steam would crash it too. But only origin does.

Message 3 of 31 (914 Views)

Re: Origin crashes my internet connection while downloading any game

Community Manager

Did you try what I suggested above @WeerW3ir?


Darko 

Darko.png
Message 4 of 31 (896 Views)

Re: Origin crashes my internet connection while downloading any game

★★ Apprentice

Yes and there was no error found

Message 5 of 31 (892 Views)

Re: Origin crashes my internet connection while downloading any game

Community Manager

Hey @WeerW3ir in that case then I would recommend a clean reinstall of Origin and ensure that you are running and installing it as administrator.


It's unlikely that a program on your system would cause your entire network to go down


Darko 

Darko.png
Message 6 of 31 (890 Views)

Re: Origin crashes my internet connection while downloading any game

★★ Apprentice

as i mentioned i already did it once and there was no change at all.

Message 7 of 31 (880 Views)

Re: Origin crashes my internet connection while downloading any game

★★ Apprentice

I did it again. let see now

 

one thing i forgot to tell. When the download were unlimited. it does killed my internet before. but if i set maximum 50mb/s. then it run correctly and no errors.

i would like to use my entire connection and not just the half of it  without crashing it ofc. :D

Message 8 of 31 (864 Views)

Re: Origin crashes my internet connection while downloading any game

[ Edited ]
★★ Apprentice

Okay. Its happened again. I tried to download Dead Space 3. at 7.22/9.3GB the speed started to reduce from 94mb/s slowly down to 0. After that i could not reach any website at all except google domains. The TSL handshake not even happened with them. Now what?

 

edit1: i flushed my dns, reseted system lock. Now i had no issue with download. but after it like 5 minute later while origin runned i had no internet again.

Message 9 of 31 (852 Views)

Re: Origin crashes my internet connection while downloading any game

★★★★★ Newbie

Hey!

I know its been a while, but have you found a solution to this problem with Origin crashing you internet?

Message 10 of 31 (699 Views)
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