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Re: Origin client does not load fully

by davidgeri
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Original Post

Origin client does not load fully

★ Novice

Origin wont load fully. After logging in, the small loading circle shows up, and then the menu comes up next, but everything is empty. The whole thing is grey and black. I tried to reinstall it, close it from task manager, deleted cache, restarted my computer, updated origin, disallowed my antivirus and firewall, but nothing on earth happens. Please help me, im starting to get nervous.

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Re: Origin client does not load fully

★★ Newbie

i have this issue too! i uninstalled origin twice, restarted my computer, restarted origin, an downloaded the Origin Installation Troubleshooter. I can't find any answers at all..

Message 2 of 4 (71 Views)

Re: Origin client does not load fully

Community Manager

Hey @trista3253 and @davidgeri you can generally fix this issue by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Re: Origin client does not load fully

★ Novice

Hey Darko,

as i mentoined in my post i already cleared origin cache the way you said, but it didnt help. What should i do?

Message 4 of 4 (47 Views)
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