Origin blank screen

[dandanje]

My origin will not load ever since the latest update I try to log on but its just a blank white screen i have a Mac and I have looked everywhere but i dont think anyone has the same problem as me.

[puzzlezaddict · Accepted solution]

@dandanje  Try running the Origin reset tool for macOS:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

And make sure you don't have any proxies enabled.  Here's how to check:

https://www.linksys.com/us/support-article?articleNum=135932

[EA_Darko]

Hey @dandanje let's try clearing the Origin Cache to see if it helps.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[puzzlezaddict · Accepted solution]

@dandanje  Try running the Origin reset tool for macOS:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

And make sure you don't have any proxies enabled.  Here's how to check:

https://www.linksys.com/us/support-article?articleNum=135932

[dandanje]

Im on macbook

[dandanje]

OMG thank you soo much

[ddeen96]

Thanks! This worked for me! I've been trying to fix this problem for like a month now.

[maraX0X0]

THANK YOU so much for this fix! My origin has been broken for a couple of weeks and I have tried EVERYTHING. This fixed it in under 5 mins.

[liron_c0]

hi i has this problem to but i have windows can some one help me

[puzzlezaddict]

@liron_c0  Try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, clear Origin's cache again and then uninstall Origin "the hard way"; this won't uninstall your games.

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

[Kitana397]

u saved my life omg