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Origin application wont open

by nelsonshine
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Original Post

Accepted Solution

Origin application wont open

★★★★★ Newbie

My origin doesn't open after latest update. Every time I click on the icon, nothing opens, but a background processor opens and chews up to 90% of my CPU's usage. I have uninstalled and reinstalled and that didn't fix the issue. Please help. At first I thought it was EA doing a * April fools pranks, like hahaha you can't play our games. But i was wrong. I just want to play Apex legends and I can't. Image to show there's a background processor running but no application open.

Message 1 of 5 (163 Views)

Accepted Solution

Re: Origin application wont open

Community Manager

Sorry to hear that you are having issues @nelsonshine, would you mind taking a couple of minutes to go through the following steps:

 

  • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
  • Open you Origin install folder
  • Delete the file "OriginThinSetupInternal'
  • Right click on Origin and then select "Troubleshoot compatibility"
  • Click "Try recommended settings" and then"Test the program"
  • Save the settings in the compatibility troubleshooter.
  • Origin will promt that you are using a compatibility setting. Click continue.

Let me know how you get on.

Darko

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Message 2 of 5 (153 Views)

All Replies

Re: Origin application wont open

Community Manager

Sorry to hear that you are having issues @nelsonshine, would you mind taking a couple of minutes to go through the following steps:

 

  • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
  • Open you Origin install folder
  • Delete the file "OriginThinSetupInternal'
  • Right click on Origin and then select "Troubleshoot compatibility"
  • Click "Try recommended settings" and then"Test the program"
  • Save the settings in the compatibility troubleshooter.
  • Origin will promt that you are using a compatibility setting. Click continue.

Let me know how you get on.

Darko

Message 2 of 5 (154 Views)

Re: Origin application wont open

★★★★★ Newbie

Thank you so much. Its now working :D

Message 3 of 5 (149 Views)

Re: Origin application wont open

Community Manager

Great to hear @nelsonshine.

 

Enjoy your games.

Darko

Message 4 of 5 (147 Views)

Re: Origin application wont open

★★★★ Novice

i have installed origin today and before it finishes installing it gave me this error, and when i open the app it gives me the same error 

notes: 
1- booted my PC
2- Restarted my PC 
3- stopped my anti-virus 

4- followed the steps where i delete the file from the install folder 
5- uninstall and re-install 

what now ?!

Message 5 of 5 (29 Views)