Re: Origin app is blank

by EA_Darko
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Original Post

Accepted Solution

Origin app is blank

★★ Novice

So it’s been few days and my origin doesn’t work, i log in and the app goes blank, on the site it’s says there was a failure to log in, reinstalled the app so many times already, anyone has a sultion? Or maybe another way to download simcity(I’ve purchased it)

Message 1 of 7 (647 Views)

Accepted Solution

Re: Origin app is blank

Community Manager

Hey @Kathrinerose67 clearing the Origin cache should get your issue fixed in no time. If you are seeing white boxes in Origin and nothing else then this points to an issue that clearing the cache will easily fix.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

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Message 4 of 7 (568 Views)

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Re: Origin app is blank

★ Guide

uninstall origin launcher and reinstall... simple fix as each update they do it F's up.

Message 2 of 7 (632 Views)

Re: Origin app is blank

Community Manager

Hey @PumPumBusta please stop spreading misinformation. 

Darko

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Message 3 of 7 (571 Views)

Re: Origin app is blank

Community Manager

Hey @Kathrinerose67 clearing the Origin cache should get your issue fixed in no time. If you are seeing white boxes in Origin and nothing else then this points to an issue that clearing the cache will easily fix.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Darko.png
Message 4 of 7 (569 Views)

Re: Origin app is blank

★★ Novice

Thank you, but I’ve mac, and I don’t understand what you meant by holding r, and what to open, maybe you have a video tutorial or something?

Message 5 of 7 (540 Views)

Re: Origin app is blank

★★ Novice

@EA_Darko ...

Message 6 of 7 (538 Views)

Re: Origin app is blank

Community Manager

Hey @Kathrinerose67 you can clear the Origin Cache on a Mac by following the steps below:

  1. Open your local hard drive.
  2. Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
  3. Open the Library folder.
  4. You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.
  5. Open the Application Support folder, then open the Origin folder.
  6. Delete the DownloadCache folder.
  7. Empty your Trash.
  8. Log in to the Origin client and check for your games in My Game Library

You can also use the Mac reset tool to see if it helps: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

 

Let me know if it works.

 

Darko

Darko.png
Message 7 of 7 (498 Views)