Re: Origin Won't Load

by EA_Blueberry
Reply

Original Post

Accepted Solution

Origin Won't Load

★★★ Newbie

i've been having a problem recently where origin doesn't load any ideas what i should do?

Message 1 of 6 (671 Views)

Accepted Solution

Re: Origin Won't Load

Community Manager

Clearing the Origin Cache should get you sorted in no time @emma_the_lass/.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.


Darko

Darko.png

View in thread

Message 2 of 6 (638 Views)

All Replies

Re: Origin Won't Load

Community Manager

Clearing the Origin Cache should get you sorted in no time @emma_the_lass/.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.


Darko

Darko.png
Message 2 of 6 (639 Views)

Re: Origin Won't Load

★★ Novice
This doesn't work for me. I've tried it multiple times. I've tried uninstalling and reinstalling. I've tried turning my anitvirus off. Basically every single thing people recommend. Even tried talking to EA technical support(My chat request never got accepted). I've been trying for days. What else could be the cause? I have literally tried everything multiple times and getting so aggravated.
Message 3 of 6 (490 Views)

Re: Origin Won't Load

Community Manager

Sorry to hear that you are having issues @britleigh117.


Can I ask you to try clearing the cache again and ensure that you are following the steps exactly.

 

Does the issue you are seeing look the same as the one in the OP's image?

 

Darko

Darko.png
Message 4 of 6 (482 Views)

Re: Origin Won't Load

★★ Novice

Yes. Like I said, ive done everything multiple times. And it's still not working. I can't even use offline mode.

Message 5 of 6 (374 Views)

Re: Origin Won't Load

Community Manager

@britleigh117 

 

Can you upload a DxDiag for us please so we can look at your system specs? Also, are you playing from home or a school/business?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Blueberry.png
Message 6 of 6 (360 Views)