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Origin White Screen Install

by hemessica
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Origin White Screen Install

★★★★ Novice

I tried to open Sims one day on my PC and Origin opened with a complete white screen. No loading or anything. I have followed the steps from this thread, but still no fix. The answers there are kind of outdated, so I'm wondering if there is a new solution and it never comes up when I search for help.

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Accepted Solution

Re: Origin White Screen Install

Community Manager

In that case @hemessica can you uninstall Origin and then download the legacy version of Origin here: https://www.dm.origin.com/download/legacy

 

Darko

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Re: Origin White Screen Install

Community Manager

Hey @hemessica can you go through the steps to clear the Origin Cache, if you have already done it then please redo it and ensure that you follow every step exactly.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

If that does not work then please reinstall Origin to see if it fixes the issue.

 

Darko

Message 2 of 8 (171 Views)

Re: Origin White Screen Install

★★★★ Novice

I followed all of your steps and still nothing. It opens, loads for a few seconds, and then just becomes a white screen that I can't x out of unless I go into task manager.

Message 3 of 8 (159 Views)

Re: Origin White Screen Install

Community Manager

In that case @hemessica can you uninstall Origin and then download the legacy version of Origin here: https://www.dm.origin.com/download/legacy

 

Darko

Message 4 of 8 (146 Views)

Re: Origin White Screen Install

★★★★ Novice

Thank you so much, it's working!

Message 5 of 8 (134 Views)

Re: Origin White Screen Install

Community Manager

That's great to hear @hemessica, enjoy your gaming.


Darko

Message 6 of 8 (115 Views)

Re: Origin White Screen Install

★★★ Newbie

But this problem comes again i faced it for more than three times 4 months

Message 7 of 8 (61 Views)

Re: Origin White Screen Install

[ Edited ]
Community Manager

Sorry to hear that you are having issues @kingpirate01.


Can you try clearing the Origin Cache as outlined in the second post in this thread? Let me know how you get on.

 


Darko

Message 8 of 8 (41 Views)