Origin White Screen Install

[hemessica]

I tried to open Sims one day on my PC and Origin opened with a complete white screen. No loading or anything. I have followed the steps from this thread, but still no fix. The answers there are kind of outdated, so I'm wondering if there is a new solution and it never comes up when I search for help.

[EA_Darko · Accepted solution]

In that case @hemessica can you uninstall Origin and then download the legacy version of Origin here: https://www.dm.origin.com/download/legacy

Darko

[EA_Darko]

Hey @hemessica can you go through the steps to clear the Origin Cache, if you have already done it then please redo it and ensure that you follow every step exactly.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

If that does not work then please reinstall Origin to see if it fixes the issue.

Darko

[hemessica]

I followed all of your steps and still nothing. It opens, loads for a few seconds, and then just becomes a white screen that I can't x out of unless I go into task manager.

[EA_Darko · Accepted solution]

In that case @hemessica can you uninstall Origin and then download the legacy version of Origin here: https://www.dm.origin.com/download/legacy

Darko

[hemessica]

Thank you so much, it's working!

[EA_Darko]

That's great to hear @hemessica, enjoy your gaming.

Darko

[kingpirate01]

But this problem comes again i faced it for more than three times 4 months

[EA_Darko]

Sorry to hear that you are having issues @kingpirate01.

Can you try clearing the Origin Cache as outlined in the second post in this thread? Let me know how you get on.

Darko