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Re: Can't update Origin. Error Code 9.0

by EA_Tom
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Origin Update or Install - Error 9:0

[ Edited ]
★★ Apprentice

Like the title says, I can't update Origin, because the installation fails. It says I should restart, that it should work, but it doesn't. It still keeps giving me this error (9.0). It also says I can't log in offline, but login is disable. So I can't run Origin at all.

 

http://i.imgur.com/xwBLH9z.png

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Re: Origin Update or Install - Error 9:0

Community Manager

To fix this issue, please try the steps as linked in-client when experiencing the error:

 

Untitled2.png

--Tom

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Re: Can't update Origin. Error Code 9.0

Community Manager

@asthmatic_kitty

 

Hi,

 

It looks like you've updated to the Origin beta? If you clear the Origin cache then you will revert back to the current non-beta version.

 

Can you let me know if that helps?

--Tom

Message 2 of 608 (255,295 Views)
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Re: Can't update Origin. Error Code 9.0

★★ Apprentice

Yeah, I figured it was Origin beta, so I actually uninstalled everything and did a clean install. Hopefully your method, that is much more simpler than mine,  will help someone

Message 3 of 608 (255,276 Views)
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Re: Can't update Origin. Error Code 9.0

Community Manager

@asthmatic_kitty

 

The beta does have quite a lot of bugs at the moment but finding them like this is good so that we can make sure that they won't be there in the final release.

 

Thanks for the update on your status. I hope it will help other players too.. Standard smile

 

Have a nice day,

--Tom

Message 4 of 608 (255,263 Views)
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Re: Can't update Origin. Error Code 9.0

★★★★ Novice

I am having the same issues for 3 hours now. Anyone know how to resolved?

Message 5 of 608 (255,224 Views)
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Re: Can't update Origin. Error Code 9.0

★★★ Newbie

I cleared the Origin cache, but i still have the same issue.
Note : why providing a beta Origin if it prevents update ?

Message 6 of 608 (255,204 Views)
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Re: Can't update Origin. Error Code 9.0

[ Edited ]
Community Manager

 

@Arnid

 

The beta is for testing purposes so issues are likely to appear.

 

Uninstall Origin if you are still in the beta and can't update.

--Tom

Message 7 of 608 (255,188 Views)
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Re: Can't update Origin. Error Code 9.0

★★★ Newbie

I did uninstall the game but it still doesn't work...

Message 8 of 608 (255,176 Views)
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Re: Can't update Origin. Error Code 9.0

Community Manager

@Arnid

 

Can you confirm to me if you are now running the beta or the normal Origin version? Please also let me know the specific error message that you're seeing on your screen.

 

In the meantime, make sure that the following ports are allowed on your system:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

Also try running your system in a clean boot.

--Tom

Message 9 of 608 (255,151 Views)
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Re: Can't update Origin. Error Code 9.0

★ Guide

@EA_Tom when i downloaded origin from the site it said origin needed a update when you click that it auto installs the Beta 

Message 10 of 608 (255,148 Views)
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