Origin Shows up white, help?

[toastinoss]

I reinstalled Origin because ever since the latest (as of this time) update, it would not load, and I was given a warning telling me to reinstall it. Anyways, now it shows up white, gray and black, like normal, but as if it was just the word ORIGIN in orange, and everything else was just a light gray back round , and small white "tabs" with nothing on them, although , things like : Help , Friends and other stuff on the very top of origin appear. I have had this issue before, but I would just refresh  ( ctrl + C ) and refresh, as of now, it wont work. Can anyone please help, I need to restore Sims 4 from origin, and if Origin wont work, Sims wont work!! :/ Thanks in advance!!

[EA_Darko · Accepted solution]

Hey @toastinoss clearing the Origin cache should get you sorted in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

Hey @toastinoss clearing the Origin cache should get you sorted in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[toastinoss]

I can not delete logs because of OriginWebhelperService_Log , even when I closed my web browser, it still would not work, could you please explain this?

[toastinoss]

@EA_Darko Thank you, this worked and now I can reinstall my Sims game, thanks you!

[EA_Darko]

Great to hear that you got it sorted @toastinoss.

Enjoy your games.

Darko

[TheWrongOne0]

I did what u said, At the first it worked, And it happend again and I retried the intsrucations again but this time didn't work! please help

[EA_Darko]

Hey @TheWrongOne0 can you try clearing the cache a second time and ensure that you do not skip any steps.

It can be the case that you may need to clear the cache a couple of times in order to get the issues fixed.

Darko