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Re: Origin Server problem... I think?

by senielsen322
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Original Post

Origin Server problem... I think?

★★★★ Novice

Hello, 

I recently purchased Sims 4 and downloaded Origin Acess yesterday to play the game. The game is visible online in my Library, but when I launch Origin it comes up with an error message (Attached) and says there are no games in my library. I have tried numerous times uninstalling and re-installing Origin but nothing changes. When I click on the game from the online platform then select launch Origin that way it asks for my product code, I have looked on my confirmation email and there is no code... I don't know what to do, please help!! 

 

 

Message 1 of 4 (241 Views)

Re: Origin Server problem... I think?

Community Manager (retired)

Hey @oaloece305ks 

 

Could you please try out the troubleshooting steps listed in this post?

 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Complete-Support-Origin-Connection-Issues/m-p/...

 

Let us know if anything helped Fingers crossed

 

/Ataashi

Message 2 of 4 (149 Views)
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Re: Origin Server problem... I think?

★★★★ Novice

Any updates in this issue?

 

I’ve had this same problem for the last couple of days!

 

I tried the same thing the original poster tried with no luck :/

Message 3 of 4 (106 Views)

Re: Origin Server problem... I think?

★★★★ Novice

Hey Ataashi, 

I looked into your post but this didn't help with the problem... Any other ideas?

 

Thankyou! 

Message 4 of 4 (45 Views)