Origin Server problem... I think?

[oaloece305ks]

Hello, 

I recently purchased Sims 4 and downloaded Origin Acess yesterday to play the game. The game is visible online in my Library, but when I launch Origin it comes up with an error message (Attached) and says there are no games in my library. I have tried numerous times uninstalling and re-installing Origin but nothing changes. When I click on the game from the online platform then select launch Origin that way it asks for my product code, I have looked on my confirmation email and there is no code... I don't know what to do, please help!! 

[EA_Ataashi]

Hey @oaloece305ks 

Could you please try out the troubleshooting steps listed in this post?

https://answers.ea.com/t5/Origin-Client-Web-Technical/Complete-Support-Origin-Connection-Issues/m-p/...

Let us know if anything helped

/Ataashi

[senielsen322]

Any updates in this issue?

I’ve had this same problem for the last couple of days!

I tried the same thing the original poster tried with no luck :/

[oaloece305ks]

Hey Ataashi, 

I looked into your post but this didn't help with the problem... Any other ideas?

Thankyou!