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Origin Not Loading

by amto17
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Accepted Solution

Origin Not Loading

★★★★ Novice

After updating Origin last night I've been stuck on the pulsating loading screen. I will note that this has happened before, and was solved by logging out and logging back in. However, I've tried logging out and back in, running as administrator, deleting %ProgramData% and %AppData% files and emptying the Recycle Bin , restarting computer, restarting router and there have been no changes. I'm still stuck on the pulsating loading screen. I'd really prefer not to have to reinstall Origin and all my games!

Message 1 of 5 (169 Views)

Accepted Solution

Re: Origin Not Loading

Community Manager

Can you try clearing the Origin Cache @amto17 to see if it helps. Make sure that you follow every step in order.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 5 (134 Views)

All Replies

Re: Origin Not Loading

Community Manager

Can you try clearing the Origin Cache @amto17 to see if it helps. Make sure that you follow every step in order.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 5 (135 Views)

Re: Origin Not Loading

★★★★ Novice

After trying this a few more times, it managed to fix the problem. Thank you.

Message 3 of 5 (115 Views)

Re: Origin Not Loading

Community Manager

Great news @amto17.


Enjoy your gaming and the weekend.

Darko

Message 4 of 5 (90 Views)

Re: Origin Not Loading

★★★★ Novice

what exactly did you do? ive been having this issue for 2 months now

Message 5 of 5 (50 Views)