March 2015 - last edited October 2016 by EA_Tom
Missing your games or expansions? We've explained below how you can find them.
1. Missing games
If you are missing games in your Origin account then there are three possible causes:
What to do if you still can't find your games? Reach out to an EA Advisor for further assistance.
2. Missing expansion content
Most content will appear on the Extra Content page that becomes available once you've clicked the base game from within Origin. Please check this section if the expansion content isn't visible in your Game Library.
Instead of expansions having their own panel in the Game Library section of Origin, the expansion content will instead show up the Extra Content panel. You can left click the game panel then choose the Extra Content tab in the bottom left.
On the panel in question, scroll down and you should see the game's expansion, shortcut and DLC content. From here you can download, purchase or launch the content where appropriate.
If your expansion is still not available, and has been released, be sure to check your Order history at Origin >Order History to ensure that the purchase has completed.
If your order has stalled or is stuck as Processing past its release date, reach out to an EA Advisor for further assistance.