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Origin Infinite Loading Screen

by laurafish120
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Origin Infinite Loading Screen

★★★ Newbie

I can't play any games or even update when the Origin client will not even finish loading.

See attached screenshot: It is not frozen, as the grey bars will "pulse" from darker to lighter as if something is actually going to happen.

 

Thanks in advance.

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Re: Origin Infinite Loading Screen

Community Manager

Hey @laurafish120 the good news is that clearing the Origin Cache should have your issue fixed in no time.


You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 3 (129 Views)

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Re: Origin Infinite Loading Screen

Community Manager

Hey @laurafish120 the good news is that clearing the Origin Cache should have your issue fixed in no time.


You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 3 (130 Views)
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Re: Origin Infinite Loading Screen

★★★ Newbie

Thank you so much, it worked perfectly. I will remember this if it happens again.

Message 3 of 3 (84 Views)
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