Origin - Download in queue

[TorvillDeanFan]

I have been having issues with my Sims 4 the last couple of days were it wouldn't save, So i uninstalled the game and reinstalled it - but no change.

I then uninstalled origin and reinstalled it but now when I try to re download the sims it just sits on download in queue and nothing happens??

Not really sure what to do now, I've tried uninstalling origin again but there is now change.

I am using a Mac if that is any help.

[yahel_1 · Accepted solution]

Hi @TorvillDeanFan

As a first step you can use Safe Mode   https://support.apple.com/en-ie/HT201262 

Then if your issue persists try Safe Mode Downloading.You can turn on this function via the Origin Client Menu > Application settings > Diagnostics to increase the reliability of your download. Do note that you might experience reduced download speeds when using this option.

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion https://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @TorvillDeanFan

As a first step you can use Safe Mode   https://support.apple.com/en-ie/HT201262 

Then if your issue persists try Safe Mode Downloading.You can turn on this function via the Origin Client Menu > Application settings > Diagnostics to increase the reliability of your download. Do note that you might experience reduced download speeds when using this option.

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion https://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[TorvillDeanFan]

Thank you - I have tried all of this today but the game is still saying Download in queue, not quite sure what to do now

[yahel_1]

Ok @TorvillDeanFan

Reset Origin to its default status to resolve connectivity and download issues caused by Origin settings-> Reset Origin

More details at the section Download and Connections issue  https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/td-p/537165...

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion https://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en