August 2020
Hi,
Origin started crashing repeatedly this week. It crashes while in-game (booting me out of the game as the game is dependent on Origin running), and while only running the client.
During every crash the Client_Log outputs this:
280 [2020-07-31 22:55:46.161] Event Origin::Client::JsInterface::ClientSettingsProxy::stopLocalHostResponder 16756 ClientSettingsProxy::stopLocalHostResponder 281 [2020-07-31 22:55:46.163] Event Origin::Services::ResponderService::ResponderServiceManager::stopResponderService 16756 Web Helper Service running. Stopping service. 282 [2020-07-31 22:55:46.164] Event Origin::Escalation::StopOriginService 16756 Service sent stop command. 283 [2020-07-31 22:55:47.165] Event Origin::Escalation::StopOriginService 16756 Service stopped: Origin Web Helper Service **284 [2020-07-31 23:03:18.346] Error Origin::Engine::SocialSdkLogger::logError 16756 SocialSdk Error (Origin::SocialSdk::RtmModule::onRtmLogMessage:790): 2020-08-01 01:03:18 ERROR>RTMService>No request found with RequestId (0). Dropping Response 285 [2020-07-31 23:03:19.206] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 16756 Crash handler called 286 [2020-07-31 23:03:19.206] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 16756 Crash Code: 5f7e 287 [2020-07-31 23:03:19.292] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 16756 Encoded report length: 507324 bytes 288 [2020-07-31 23:03:21.319] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 16756 Wrote temporary crash data to C:/Users/XXXXXXXXXX/AppData/Local/Temp/Origin.x16748 289 [2020-07-31 23:03:21.319] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 16756 Launching crash helper: C:\Program Files (x86)\Origin\OriginCrashReporter.exe
I have tried contacting customer support three times now, but keep getting basic troubleshooting advice. I am pretty certain this is related to telemetry, once again. Specifically it's the SocialSdk service that causes the issue.
I have tried resetting Windows Telemetry, and it only worked temporarily.
Solved! Go to Solution.
August 2020
Judging from the log it had something to do with the Social SDK crashing. I decided to delete my whole friends list (no friends with non-alphabet script in their names). This, however, solved the problem.
August 2020
Judging from the log it had something to do with the Social SDK crashing. I decided to delete my whole friends list (no friends with non-alphabet script in their names). This, however, solved the problem.
September 2020
November 2020 - last edited November 2020
It's ridiculous this Madden 21 has all these bugs. They are the only game in town, and still can't get it right. Mine crashes too, especially after updating the rosters. As soon as I pick matchups, jerseys, etc.. the rotating football freezes and I have to back out the game and reboot. I tried the deleting the Origin folders, and ran the repair mode, checking the files for integrity and it still crashes. I'm going to request a refund. $60.00 dollars down the drain....