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Origin Crash when install on Windows 10

by yantapajos
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Original Post

Origin Crash when install on Windows 10

★★★★ Newbie

Hi folks,

 

I already have Origin in my pc and Apex installed, but I didn't play in the last three months, today I tried to play again and Origin was always crashing, so I tried to reinstall, but nothing is showing.

 

Here logs from AppData:

 

0      [2019-10-07 22:59:54.719]     Event     Origin::Services::Logger::Init                                              9280      Logfile: C:/Users/XXXXXXXXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
  1      [2019-10-07 22:59:54.720]     Event     Origin::Services::Logger::Init                                              9280      Local time: Mon Oct 7 18:59:54 2019
  2      [2019-10-07 22:59:54.720]     Debug     Origin::Services::LoggerFilter::DumpCommandLineToLog                        9280      debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:844"
  3      [2019-10-07 22:59:54.722]     Event     Origin::Services::LoggerFilter::DumpCommandLineToLog                        9280      Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:844 
  4      [2019-10-07 22:59:54.722]     Event     Origin::ThinSetup::ThinSetupApplication::initLoggingService                 9280      Running from: C:\Users\XXXXXXXXXX\AppData\Local\Origin\ThinSetup\10.5.48.31055\OriginThinSetupInternal.exe Version: 10.5.48.31055
  5      [2019-10-07 22:59:54.830]     Event     Origin::ThinSetup::ThinSetupApplication::SetAppLanguage                     9280      Using UI locale: en_US EULA locale: en_US
  6      [2019-10-07 22:59:54.983]     Event     Origin::ThinSetup::ThinSetupApplication::start                              9280      ThinSetup starting.
  7      [2019-10-07 22:59:54.983]     Event     Origin::ThinSetup::ThinSetupApplication::start                              9280      Origin path: 
  8      [2019-10-07 22:59:54.983]     Event     Origin::ThinSetup::ThinSetupApplication::start                              9280      Origin version: 
  9      [2019-10-07 22:59:54.987]     Event     Origin::ThinSetup::ThinSetupUIController::onStateChange                     12132     Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
  10     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::ThinSetupController::onReadyToStart                      9088      Setup Controller Ready.
  11     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
  12     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::ThinSetupApplication::onUIRequired                       9280      Showing ThinSetup UI.
  13     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
  14     [2019-10-07 22:59:56.118]     Event     Origin::ThinSetup::ThinSetupController::onCreateTempDirectories             9088      Creating Temp Folders.
  15     [2019-10-07 22:59:56.118]     Event     Origin::ThinSetup::PlatformHelpers::setOriginFolderPermissions              9088      Set Origin folder permissions
  16     [2019-10-07 22:59:56.118]     Event     Origin::ThinSetup::PlatformHelpers::setFileFolderPermissions                9088      Open permissions for: C:\ProgramData\Origin
  17     [2019-10-07 22:59:56.125]     Event     Origin::ThinSetup::PlatformHelpers::setFileFolderPermissions                9088      Permissions modified successfully.
  18     [2019-10-07 22:59:56.125]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
  19     [2019-10-07 22:59:56.125]     Event     Origin::ThinSetup::ThinSetupController::onQueryUpdateServer                 9088      Querying update server.
  20     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete               9088      Update service response received.
  21     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete               9088      Installed version:  Available version: 9.13.1.26771 Staged version: 
  22     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
  23     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::UpdateController::determineUpdateAvailability            9088      Required Update available: 9.13.1.26771
  24     [2019-10-07 22:59:56.576]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
  25     [2019-10-07 22:59:56.576]     Event     Origin::ThinSetup::ThinSetupController::onDownloadClientEula                9088      Downloading EULA.
  26     [2019-10-07 22:59:56.576]     Event     Origin::ThinSetup::UpdateDownloadController::startFileDownload              9088      Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
  27     [2019-10-07 22:59:57.083]     Event     Origin::ThinSetup::UpdateDownloadController::downloadFinished               9088      Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
  28     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::ThinSetupController::onFileDownloadComplete              9088      Downloaded EULA, waiting for install arguments.
  29     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
  30     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments        9088      Waiting for install arguments.
  31     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::ThinSetupUIController::onStateChange                     12132     Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
  32     [2019-10-07 22:59:57.458]     Event     Origin::ThinSetup::ThinSetupApplication::onUIRequired                       9280      Showing ThinSetup UI.
  33     [2019-10-07 22:59:57.832]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Crash handler called
  34     [2019-10-07 22:59:57.832]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Crash Code: 435f
  35     [2019-10-07 22:59:57.925]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Encoded report length: 233112 bytes
  36     [2019-10-07 22:59:57.928]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Wrote temporary crash data to C:/Users/XXXXXXXXXX/AppData/Local/Temp/Origin.Hp6620
  37     [2019-10-07 22:59:57.928]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Launching crash helper: C:\Users\XXXXXXXXXX\AppData\Local\Origin\ThinSetup\10.5.48.31055\OriginCrashReporter.exe

The interest thing that in last row of log Lauching crash helper says that OriginCrashReporter will show up, but nothing show.

 

I already run CCleaner to clean cache and other things. I already deleted app data files, and removed installled files in Programs Files.

 

Anyone have other step to do, or have any idea of what is happen.

 

 

Regards,

Yan Tapajós

Message 1 of 4 (139 Views)

Re: Origin Crash when install on Windows 10

Community Manager

Sorry to see that you are having issues @yantapajos.

 

Can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/in/help/pc/how-to-gather-dxdiag-information/

 

Darko

Message 2 of 4 (90 Views)

Re: Origin Crash when install on Windows 10

★★★★ Newbie

It's Ok Darko,

 

Here is my system information:

 

 sysinfo.PNG

 

If there's anymore think that I can do to help, dont hesite to contact-me, thanks in advance.

 

Regards,

 

Yan Tapajós

Message 3 of 4 (78 Views)

Re: Origin Crash when install on Windows 10

Community Manager

Hey @yantapajos I would need to see the full DxDiag as outlined in the link I posted above.

 

Darko

Message 4 of 4 (59 Views)