October 2019
Hi folks,
I already have Origin in my pc and Apex installed, but I didn't play in the last three months, today I tried to play again and Origin was always crashing, so I tried to reinstall, but nothing is showing.
Here logs from AppData:
0 [2019-10-07 22:59:54.719] Event Origin::Services::Logger::Init 9280 Logfile: C:/Users/XXXXXXXXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log 1 [2019-10-07 22:59:54.720] Event Origin::Services::Logger::Init 9280 Local time: Mon Oct 7 18:59:54 2019 2 [2019-10-07 22:59:54.720] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 9280 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:844" 3 [2019-10-07 22:59:54.722] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 9280 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:844 4 [2019-10-07 22:59:54.722] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 9280 Running from: C:\Users\XXXXXXXXXX\AppData\Local\Origin\ThinSetup\10.5.48.31055\OriginThinSetupInternal.exe Version: 10.5.48.31055 5 [2019-10-07 22:59:54.830] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 9280 Using UI locale: en_US EULA locale: en_US 6 [2019-10-07 22:59:54.983] Event Origin::ThinSetup::ThinSetupApplication::start 9280 ThinSetup starting. 7 [2019-10-07 22:59:54.983] Event Origin::ThinSetup::ThinSetupApplication::start 9280 Origin path: 8 [2019-10-07 22:59:54.983] Event Origin::ThinSetup::ThinSetupApplication::start 9280 Origin version: 9 [2019-10-07 22:59:54.987] Event Origin::ThinSetup::ThinSetupUIController::onStateChange 12132 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen 10 [2019-10-07 22:59:56.117] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 9088 Setup Controller Ready. 11 [2019-10-07 22:59:56.117] Event Origin::ThinSetup::IThinSetupController::onStateChange 9088 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle 12 [2019-10-07 22:59:56.117] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 9280 Showing ThinSetup UI. 13 [2019-10-07 22:59:56.117] Event Origin::ThinSetup::IThinSetupController::onStateChange 9088 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories 14 [2019-10-07 22:59:56.118] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 9088 Creating Temp Folders. 15 [2019-10-07 22:59:56.118] Event Origin::ThinSetup::PlatformHelpers::setOriginFolderPermissions 9088 Set Origin folder permissions 16 [2019-10-07 22:59:56.118] Event Origin::ThinSetup::PlatformHelpers::setFileFolderPermissions 9088 Open permissions for: C:\ProgramData\Origin 17 [2019-10-07 22:59:56.125] Event Origin::ThinSetup::PlatformHelpers::setFileFolderPermissions 9088 Permissions modified successfully. 18 [2019-10-07 22:59:56.125] Event Origin::ThinSetup::IThinSetupController::onStateChange 9088 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer 19 [2019-10-07 22:59:56.125] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 9088 Querying update server. 20 [2019-10-07 22:59:56.575] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 9088 Update service response received. 21 [2019-10-07 22:59:56.575] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 9088 Installed version: Available version: 9.13.1.26771 Staged version: 22 [2019-10-07 22:59:56.575] Event Origin::ThinSetup::IThinSetupController::onStateChange 9088 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability 23 [2019-10-07 22:59:56.575] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 9088 Required Update available: 9.13.1.26771 24 [2019-10-07 22:59:56.576] Event Origin::ThinSetup::IThinSetupController::onStateChange 9088 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula 25 [2019-10-07 22:59:56.576] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 9088 Downloading EULA. 26 [2019-10-07 22:59:56.576] Event Origin::ThinSetup::UpdateDownloadController::startFileDownload 9088 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html 27 [2019-10-07 22:59:57.083] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 9088 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s) 28 [2019-10-07 22:59:57.084] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 9088 Downloaded EULA, waiting for install arguments. 29 [2019-10-07 22:59:57.084] Event Origin::ThinSetup::IThinSetupController::onStateChange 9088 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments 30 [2019-10-07 22:59:57.084] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 9088 Waiting for install arguments. 31 [2019-10-07 22:59:57.084] Event Origin::ThinSetup::ThinSetupUIController::onStateChange 12132 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen 32 [2019-10-07 22:59:57.458] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 9280 Showing ThinSetup UI. 33 [2019-10-07 22:59:57.832] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5360 Crash handler called 34 [2019-10-07 22:59:57.832] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5360 Crash Code: 435f 35 [2019-10-07 22:59:57.925] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5360 Encoded report length: 233112 bytes 36 [2019-10-07 22:59:57.928] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5360 Wrote temporary crash data to C:/Users/XXXXXXXXXX/AppData/Local/Temp/Origin.Hp6620 37 [2019-10-07 22:59:57.928] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 5360 Launching crash helper: C:\Users\XXXXXXXXXX\AppData\Local\Origin\ThinSetup\10.5.48.31055\OriginCrashReporter.exe
The interest thing that in last row of log Lauching crash helper says that OriginCrashReporter will show up, but nothing show.
I already run CCleaner to clean cache and other things. I already deleted app data files, and removed installled files in Programs Files.
Anyone have other step to do, or have any idea of what is happen.
Regards,
Yan Tapajós
October 2019
Sorry to see that you are having issues @yantapajos.
Can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/in/help/pc/how-to-gather-dxdiag-information/
Darko
October 2019
It's Ok Darko,
Here is my system information:
If there's anymore think that I can do to help, dont hesite to contact-me, thanks in advance.
Regards,
Yan Tapajós
October 2019
April 2020
Hello,
I also have this problem:
0 [2020-04-29 13:55:21.063] Event Origin::Services::Logger::Init 13804 Logfile: C:/Users/XXXXXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-04-29 13:55:21.063] Event Origin::Services::Logger::Init 13804 Local time: Wed Apr 29 16:55:21 2020
2 [2020-04-29 13:55:21.064] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 13804 debug header="Cmdline Param" cmdLine="C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginThinSetupInternal.exe /timing:734"
3 [2020-04-29 13:55:21.064] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 13804 Cmdline Param: C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginThinSetupInternal.exe Cmdline Param: /timing:734
4 [2020-04-29 13:55:21.064] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 13804 Running from: C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginThinSetupInternal.exe Version: 10.5.68.39605
5 [2020-04-29 13:55:21.134] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 13804 Using UI locale: en_US EULA locale: en_US
6 [2020-04-29 13:55:21.273] Event Origin::ThinSetup::ThinSetupApplication:tart 13804 ThinSetup starting.
7 [2020-04-29 13:55:21.273] Event Origin::ThinSetup::ThinSetupApplication:tart 13804 Origin path:
8 [2020-04-29 13:55:21.273] Event Origin::ThinSetup::ThinSetupApplication:tart 13804 Origin version:
9 [2020-04-29 13:55:21.276] Event Origin::ThinSetup::ThinSetupUIController::onStateChange 13800 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-04-29 13:55:22.285] Event EnvUtils::GetTokenElevationInfo 7784 Process is elevated.
11 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 7784 Setup Controller Ready.
12 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 13804 Showing ThinSetup UI.
14 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 7784 Creating and/or setting Temp Folders permissions.
16 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 7784 Set Origin folder permissions
17 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 7784 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-04-29 13:55:22.288] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-04-29 13:55:22.288] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 7784 Querying update server.
20 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7784 Update service response received.
21 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7784 Installed version: Available version: 9.13.1.35109 Staged version:
22 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 7784 Required Update available: 9.13.1.35109
24 [2020-04-29 13:55:22.499] Event EnvUtils::GetTokenElevationInfo 7784 Process is elevated.
25 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 7784 Downloading EULA.
27 [2020-04-29 13:55:22.500] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 7784 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-04-29 13:55:22.502] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 7784 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 7784 Downloaded EULA, waiting for install arguments.
30 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 7784 Waiting for install arguments.
32 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::ThinSetupUIController::onStateChange 13800 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-04-29 13:55:24.120] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Crash handler called
34 [2020-04-29 13:55:24.120] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Crash Code: 28d2
35 [2020-04-29 13:55:24.121] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Encoded report length: 198748 bytes
36 [2020-04-29 13:55:24.123] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Wrote temporary crash data to C:/Users/XXXXXXX/AppData/Local/Temp/Origin.p13068
37 [2020-04-29 13:55:24.123] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Launching crash helper: C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginCrashReporter.exe
I have also attached dxdiag