Re: Origin Crash when install on Windows 10

by EA_Darko
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Original Post

Origin Crash when install on Windows 10

★★★ Newbie

Hi folks,

 

I already have Origin in my pc and Apex installed, but I didn't play in the last three months, today I tried to play again and Origin was always crashing, so I tried to reinstall, but nothing is showing.

 

Here logs from AppData:

 

0      [2019-10-07 22:59:54.719]     Event     Origin::Services::Logger::Init                                              9280      Logfile: C:/Users/XXXXXXXXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
  1      [2019-10-07 22:59:54.720]     Event     Origin::Services::Logger::Init                                              9280      Local time: Mon Oct 7 18:59:54 2019
  2      [2019-10-07 22:59:54.720]     Debug     Origin::Services::LoggerFilter::DumpCommandLineToLog                        9280      debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:844"
  3      [2019-10-07 22:59:54.722]     Event     Origin::Services::LoggerFilter::DumpCommandLineToLog                        9280      Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:844 
  4      [2019-10-07 22:59:54.722]     Event     Origin::ThinSetup::ThinSetupApplication::initLoggingService                 9280      Running from: C:\Users\XXXXXXXXXX\AppData\Local\Origin\ThinSetup\10.5.48.31055\OriginThinSetupInternal.exe Version: 10.5.48.31055
  5      [2019-10-07 22:59:54.830]     Event     Origin::ThinSetup::ThinSetupApplication::SetAppLanguage                     9280      Using UI locale: en_US EULA locale: en_US
  6      [2019-10-07 22:59:54.983]     Event     Origin::ThinSetup::ThinSetupApplication::start                              9280      ThinSetup starting.
  7      [2019-10-07 22:59:54.983]     Event     Origin::ThinSetup::ThinSetupApplication::start                              9280      Origin path: 
  8      [2019-10-07 22:59:54.983]     Event     Origin::ThinSetup::ThinSetupApplication::start                              9280      Origin version: 
  9      [2019-10-07 22:59:54.987]     Event     Origin::ThinSetup::ThinSetupUIController::onStateChange                     12132     Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
  10     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::ThinSetupController::onReadyToStart                      9088      Setup Controller Ready.
  11     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
  12     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::ThinSetupApplication::onUIRequired                       9280      Showing ThinSetup UI.
  13     [2019-10-07 22:59:56.117]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
  14     [2019-10-07 22:59:56.118]     Event     Origin::ThinSetup::ThinSetupController::onCreateTempDirectories             9088      Creating Temp Folders.
  15     [2019-10-07 22:59:56.118]     Event     Origin::ThinSetup::PlatformHelpers::setOriginFolderPermissions              9088      Set Origin folder permissions
  16     [2019-10-07 22:59:56.118]     Event     Origin::ThinSetup::PlatformHelpers::setFileFolderPermissions                9088      Open permissions for: C:\ProgramData\Origin
  17     [2019-10-07 22:59:56.125]     Event     Origin::ThinSetup::PlatformHelpers::setFileFolderPermissions                9088      Permissions modified successfully.
  18     [2019-10-07 22:59:56.125]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
  19     [2019-10-07 22:59:56.125]     Event     Origin::ThinSetup::ThinSetupController::onQueryUpdateServer                 9088      Querying update server.
  20     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete               9088      Update service response received.
  21     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete               9088      Installed version:  Available version: 9.13.1.26771 Staged version: 
  22     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
  23     [2019-10-07 22:59:56.575]     Event     Origin::ThinSetup::UpdateController::determineUpdateAvailability            9088      Required Update available: 9.13.1.26771
  24     [2019-10-07 22:59:56.576]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
  25     [2019-10-07 22:59:56.576]     Event     Origin::ThinSetup::ThinSetupController::onDownloadClientEula                9088      Downloading EULA.
  26     [2019-10-07 22:59:56.576]     Event     Origin::ThinSetup::UpdateDownloadController::startFileDownload              9088      Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
  27     [2019-10-07 22:59:57.083]     Event     Origin::ThinSetup::UpdateDownloadController::downloadFinished               9088      Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
  28     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::ThinSetupController::onFileDownloadComplete              9088      Downloaded EULA, waiting for install arguments.
  29     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::IThinSetupController::onStateChange                      9088      Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
  30     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments        9088      Waiting for install arguments.
  31     [2019-10-07 22:59:57.084]     Event     Origin::ThinSetup::ThinSetupUIController::onStateChange                     12132     Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
  32     [2019-10-07 22:59:57.458]     Event     Origin::ThinSetup::ThinSetupApplication::onUIRequired                       9280      Showing ThinSetup UI.
  33     [2019-10-07 22:59:57.832]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Crash handler called
  34     [2019-10-07 22:59:57.832]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Crash Code: 435f
  35     [2019-10-07 22:59:57.925]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Encoded report length: 233112 bytes
  36     [2019-10-07 22:59:57.928]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Wrote temporary crash data to C:/Users/XXXXXXXXXX/AppData/Local/Temp/Origin.Hp6620
  37     [2019-10-07 22:59:57.928]     Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 5360      Launching crash helper: C:\Users\XXXXXXXXXX\AppData\Local\Origin\ThinSetup\10.5.48.31055\OriginCrashReporter.exe

The interest thing that in last row of log Lauching crash helper says that OriginCrashReporter will show up, but nothing show.

 

I already run CCleaner to clean cache and other things. I already deleted app data files, and removed installled files in Programs Files.

 

Anyone have other step to do, or have any idea of what is happen.

 

 

Regards,

Yan Tapajós

Message 1 of 5 (708 Views)
Highlighted

Re: Origin Crash when install on Windows 10

Community Manager

Sorry to see that you are having issues @yantapajos.

 

Can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/in/help/pc/how-to-gather-dxdiag-information/

 

Darko

Darko.png
Message 2 of 5 (656 Views)

Re: Origin Crash when install on Windows 10

★★★ Newbie

It's Ok Darko,

 

Here is my system information:

 

 sysinfo.PNG

 

If there's anymore think that I can do to help, dont hesite to contact-me, thanks in advance.

 

Regards,

 

Yan Tapajós

Message 3 of 5 (644 Views)

Re: Origin Crash when install on Windows 10

Community Manager

Hey @yantapajos I would need to see the full DxDiag as outlined in the link I posted above.

 

Darko

Darko.png
Message 4 of 5 (625 Views)

Re: Origin Crash when install on Windows 10

★★★ Newbie

Hello,

 

I also have this problem:

 

0 [2020-04-29 13:55:21.063] Event Origin::Services::Logger::Init 13804 Logfile: C:/Users/XXXXXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-04-29 13:55:21.063] Event Origin::Services::Logger::Init 13804 Local time: Wed Apr 29 16:55:21 2020
2 [2020-04-29 13:55:21.064] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 13804 debug header="Cmdline Param" cmdLine="C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginThinSetupInternal.exe /timing:734"
3 [2020-04-29 13:55:21.064] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 13804 Cmdline Param: C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginThinSetupInternal.exe Cmdline Param: /timing:734
4 [2020-04-29 13:55:21.064] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 13804 Running from: C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginThinSetupInternal.exe Version: 10.5.68.39605
5 [2020-04-29 13:55:21.134] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 13804 Using UI locale: en_US EULA locale: en_US
6 [2020-04-29 13:55:21.273] Event Origin::ThinSetup::ThinSetupApplication:Confusedtart 13804 ThinSetup starting.
7 [2020-04-29 13:55:21.273] Event Origin::ThinSetup::ThinSetupApplication:Confusedtart 13804 Origin path:
8 [2020-04-29 13:55:21.273] Event Origin::ThinSetup::ThinSetupApplication:Confusedtart 13804 Origin version:
9 [2020-04-29 13:55:21.276] Event Origin::ThinSetup::ThinSetupUIController::onStateChange 13800 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-04-29 13:55:22.285] Event EnvUtils::GetTokenElevationInfo 7784 Process is elevated.
11 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 7784 Setup Controller Ready.
12 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 13804 Showing ThinSetup UI.
14 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 7784 Creating and/or setting Temp Folders permissions.
16 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::PlatformHelpers:ConfusedetOriginFolderPermissions 7784 Set Origin folder permissions
17 [2020-04-29 13:55:22.286] Event Origin::ThinSetup::PlatformHelpers:ConfusedetFileFolderPermissions 7784 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-04-29 13:55:22.288] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-04-29 13:55:22.288] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 7784 Querying update server.
20 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7784 Update service response received.
21 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7784 Installed version: Available version: 9.13.1.35109 Staged version:
22 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 7784 Required Update available: 9.13.1.35109
24 [2020-04-29 13:55:22.499] Event EnvUtils::GetTokenElevationInfo 7784 Process is elevated.
25 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-04-29 13:55:22.499] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 7784 Downloading EULA.
27 [2020-04-29 13:55:22.500] Event Origin::ThinSetup::UpdateDownloadController:ConfusedtartFileDownload 7784 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-04-29 13:55:22.502] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 7784 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 7784 Downloaded EULA, waiting for install arguments.
30 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::IThinSetupController::onStateChange 7784 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 7784 Waiting for install arguments.
32 [2020-04-29 13:55:22.503] Event Origin::ThinSetup::ThinSetupUIController::onStateChange 13800 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-04-29 13:55:24.120] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Crash handler called
34 [2020-04-29 13:55:24.120] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Crash Code: 28d2
35 [2020-04-29 13:55:24.121] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Encoded report length: 198748 bytes
36 [2020-04-29 13:55:24.123] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Wrote temporary crash data to C:/Users/XXXXXXX/AppData/Local/Temp/Origin.p13068
37 [2020-04-29 13:55:24.123] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 13804 Launching crash helper: C:\Users\XXXXXXX\AppData\Local\Origin\ThinSetup\10.5.68.39605\OriginCrashReporter.exe

 

I have also attached dxdiag

Message 5 of 5 (518 Views)