Origin Client itself won't install

[NauticalDwnfall]

I can't install the origin client. 

The installer will prompt run, or the administrator box with pop but it does nothing after that. It also shows it is running in the background. 

The following I have tried:

Run in administrater

Made sure all of my windows 7 updates were installed

Disabled both my antivirus, and malware

turned off my firewall

Any help to why it wont even let me install the client in the first place would be cool

[holger1405]

@NauticalDwnfall

Try this version of the Installer. (Run the "OriginSetup.exe" as an Administrator.)

If that don't helps, create a DxDiag in text file format and post it with your next reply. You can do that  with the "Choose file" button at the bottom right corner of the reply window. 

[NauticalDwnfall]

I appreciate your help, and yeah the other install didn't work either.

@holger1405

[holger1405]

@NauticalDwnfall

The Windows 7 DxDiag is missing some important info.

Please go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the "Origin.exe", copy the info to the clipboard, and save it to a text file.

 

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button.

Furthermore:

• Press the Windows key and "R" at the same time.
• Copy and past: "%userprofile%\AppData\Local\Origin\ThinSetup" (Without the quotes) into the new window > hit ENTER.
• Make a copy of the "ThinSetup_Log.txt" and place it on your desktop.
• Post the "ThinSetup_Log.txt" here as well.

[NauticalDwnfall]

I did run it as administrator, the reliability monitor didn't have it on there because the installer for the origin client won't even open to install the program in the first place. 

Spoiler

0 [2018-10-29 00:39:29.350] Event Origin::Services::Logger::Init 4400 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 00:39:29.351] Event Origin::Services::Logger::Init 4400 Local time: Sun Oct 28 19:39:29 2018
2 [2018-10-29 00:39:29.351] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 4400 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:3993"
3 [2018-10-29 00:39:29.351] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 4400 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:3993
4 [2018-10-29 00:39:29.351] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 4400 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 00:39:29.502] Event Origin::Escalation::QueryOriginServiceStatusInternal 4400 Origin Client Service not found in services database.
**6 [2018-10-29 00:39:29.502] Error `anonymous-namespace'::handleAccessError 4400 Failed to escalate for fixing file permissions on known file [0]. Error: 6
7 [2018-10-29 00:39:29.529] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 4400 Using UI locale: en_US EULA locale: en_US
0 [2018-10-29 00:43:15.288] Event Origin::Services::Logger::Init 724 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 00:43:15.289] Event Origin::Services::Logger::Init 724 Local time: Sun Oct 28 19:43:15 2018
2 [2018-10-29 00:43:15.289] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 724 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:889"
3 [2018-10-29 00:43:15.289] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 724 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:889
4 [2018-10-29 00:43:15.289] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 724 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 00:43:15.395] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 724 Using UI locale: en_US EULA locale: en_US
0 [2018-10-29 00:51:54.004] Event Origin::Services::Logger::Init 2668 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 00:51:54.005] Event Origin::Services::Logger::Init 2668 Local time: Sun Oct 28 19:51:54 2018
2 [2018-10-29 00:51:54.005] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 2668 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:1950"
3 [2018-10-29 00:51:54.005] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 2668 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:1950
4 [2018-10-29 00:51:54.005] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 2668 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 00:51:54.193] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 2668 Using UI locale: en_US EULA locale: en_US
0 [2018-10-29 01:39:51.351] Event Origin::Services::Logger::Init 6500 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 01:39:51.352] Event Origin::Services::Logger::Init 6500 Local time: Sun Oct 28 20:39:51 2018
2 [2018-10-29 01:39:51.352] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 6500 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:1872"
3 [2018-10-29 01:39:51.352] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 6500 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:1872
4 [2018-10-29 01:39:51.352] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 6500 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 01:39:51.467] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 6500 Using UI locale: en_US EULA locale: en_US
0 [2018-10-29 21:36:20.139] Event Origin::Services::Logger::Init 7472 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 21:36:20.140] Event Origin::Services::Logger::Init 7472 Local time: Mon Oct 29 16:36:20 2018
2 [2018-10-29 21:36:20.140] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 7472 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:1279"
3 [2018-10-29 21:36:20.140] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 7472 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:1279
4 [2018-10-29 21:36:20.140] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 7472 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 21:36:20.298] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 7472 Using UI locale: en_US EULA locale: en_US
0 [2018-10-29 21:55:39.543] Event Origin::Services::Logger::Init 6708 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 21:55:39.543] Event Origin::Services::Logger::Init 6708 Local time: Mon Oct 29 16:55:39 2018
2 [2018-10-29 21:55:39.544] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 6708 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:936"
3 [2018-10-29 21:55:39.544] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 6708 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:936
4 [2018-10-29 21:55:39.544] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 6708 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 21:55:39.601] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 6708 Using UI locale: en_US EULA locale: en_US
0 [2018-10-29 23:33:27.642] Event Origin::Services::Logger::Init 3144 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-29 23:33:27.643] Event Origin::Services::Logger::Init 3144 Local time: Mon Oct 29 18:33:27 2018
2 [2018-10-29 23:33:27.643] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 3144 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /timing:1045"
3 [2018-10-29 23:33:27.644] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 3144 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /timing:1045
4 [2018-10-29 23:33:27.644] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 3144 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-29 23:33:27.731] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 3144 Using UI locale: en_US EULA locale: en_US
0 [2018-10-30 00:12:49.519] Event Origin::Services::Logger::Init 7876 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-30 00:12:49.520] Event Origin::Services::Logger::Init 7876 Local time: Mon Oct 29 19:12:49 2018
2 [2018-10-30 00:12:49.520] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 7876 debug header="Cmdline Param" cmdLine="C:\Program Files (x86)\Origin\OriginThinSetupInternal.exe"
3 [2018-10-30 00:12:49.520] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 7876 Cmdline Param: C:\Program Cmdline Param: Files Cmdline Param: (x86)\Origin\OriginThinSetupInternal.exe
4 [2018-10-30 00:12:49.520] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 7876 Running from: C:\Program Files (x86)\Origin\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-30 00:12:49.665] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 7876 Using UI locale: en_US EULA locale: en_US
0 [2018-10-30 00:18:39.664] Event Origin::Services::Logger::Init 5324 Logfile: C:/Users/XXXX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2018-10-30 00:18:39.664] Event Origin::Services::Logger::Init 5324 Local time: Mon Oct 29 19:18:39 2018
2 [2018-10-30 00:18:39.665] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 5324 debug header="Cmdline Param" cmdLine="OriginThinSetupInternal.exe /UseStagedUpdate /timing:1310"
3 [2018-10-30 00:18:39.665] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 5324 Cmdline Param: OriginThinSetupInternal.exe Cmdline Param: /UseStagedUpdate Cmdline Param: /timing:1310
4 [2018-10-30 00:18:39.665] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 5324 Running from: C:\Users\XXXX\AppData\Local\Origin\ThinSetup\10.5.29.14153\OriginThinSetupInternal.exe Version: 10.5.29.14153
5 [2018-10-30 00:18:39.731] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 5324 Using UI locale: en_US EULA locale: en_US

[holger1405]

@NauticalDwnfall

Please preform a clean boot and test the installation in clean boot mode.

[NauticalDwnfall]

Didn't work, I appreciate your help but I give up. I'm just gonna take it as a loss and play some other companies games