December 2019 - last edited January 2020 by EA_Barry
You've let us know you are experiencing a "Download Paused" or "Waiting for Permission" error when updating your games. We are investigating this for you.
To help us investigate, please create an Origin Error Report and reply in this topic with your Report ID.
Here are current workarounds to get you back into your games:
del c:\windows\syswow64\config\systemprofile\appdata\roaming\origin\telemetry\data
del c:\users\username\appdata\roaming\origin\telemetry\data
Note: please fill in your computer username in the bold part on the second line. Also make sure Origin isn't running, or you won't be able to remove the files.
Please let us know if that does the trick!
Thank you,
December 2019 - last edited December 2019
Update 2>> Looks like a clean boot solved it. https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc Therefore it makes sense why Safe Mode worked. Some other service/startup routine is messing up Origin. I'll try to find out which service/app it is and will update this post if I do. I hope this helps others.
Update>> It seems to work fine in Safe Mode with Networking. I would sure love an explanation as to why that is. I shouldn't have to restart into safe mode every time I want to download a new game.
I have followed all the articles on this issue and nothing is working. I have even resorted to allowing beta versions of the application.
My setup:
OS: Windows 10 Home build 1909
RAM: 64GB DDR4
CPU: i7 7700K
GPU: NVIDIA GeForce GTX 1070 (Drivers fully updated, version 441.66)
Origin version: 10.5.56.33908 - 0
Things I have tried:
Other notes:
Screenshots (also attached to this thread):
Any help would be appreciated. It seems that Origin is just simply unable to work. I paid for a year of Premier, I would like to be able to use it.
December 2019 - last edited December 2019
I recently reinstalled Origin and since reinstalling I have been unable to download games. Every time I try to download a game I get the message:
"Your download has been paused
Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows prompts you for permission.
Help us improve Origin by submitting an error report."
Despite what it says, Windows is yet to prompt me for permission. I have tried restarting Origin with administrator privileges, changing UAC settings to "Never Notify", and reinstalling Origin. But none of these have worked.
December 2019
Hey @NotSpoderman28 can you also ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.
The ports to open are:
You can also try turning off the routers firewall to see if it helps.
Darko
December 2019
I'm having a similar issue. Windows 10 has all current updates; drivers are up to date as well. My antivirus/firewall/security allows Origin to make changes. I've uninstalled and reinstalled Origin, but I still receive the message and no window to allow shows up. What would have changed since the last update? Are ports somehow closed? (I'm not savvy enough to know how to check that.)Thanks for your help.
December 2019
yeah.. i did all that and still same problem. I also turned off UAC and ran as admin. Everything worked fine before windows updated.
December 2019
I just recently bought a new sims 4 expansion pack, every time I try to go to play my game it says it needs to update. So I then try to update the game however it says "Origin needs to download files and is waiting for permission. Please choose "Yes" when windows prompts you for permission. However I am not getting any prompts from windows.
December 2019
Won't let me update Sims 4 says that my windows should give me a popup message that will allow it, and I have tried everything. I still can't get my update to work.
December 2019 - last edited December 2019 by Straatford87
I have had sims 4 for a little while on my laptop and used it just last night. I have an Hp Omen laptop. I went to open it and it says needs update. I tried to update it and it keeps automatically pausing at preparing. I uninstalled the entire game and even tried uninstalling and reinstalling origin. I click on download the game and it automatically pauses and then this pops up.
December 2019
I just went in to play the Sims 3, which I played 24 hours ago, and Origin says it needs to update (pretty much every single day) and then it stops and says it's a critical update and I'm offline. Obviously I'm not. It's pretty obvious that something "critical" is going on with them and they aren't able to provide the service they are supposed to and it has nothing to do with users. Just thought I'd add my 2 cents because I'm also having issues and what I'm trying to do is much different from what you're trying to do.