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Origin Client Crashes immediately following fresh install.
by NotTheMessiah_00Original Post
Hi There,
I just installed Origin and it fails to launch even when running with administrator privileges.
I get a couple of items in my event log which are:
Faulting application name: Origin.exe, version: 10.5.90.45798, time stamp: 0x5fc7d5cc Faulting module name: IGO32.dll, version: 10.5.90.45798, time stamp: 0x5fc7d470 Exception code: 0xc0000005 Fault offset: 0x000a50b5 Faulting process ID: 0x20 Faulting application start time: 0x01d6ef23a4445406 Faulting application path: I:\Origin\Origin.exe Faulting module path: I:\Origin\IGO32.dll Report ID: ae8923a6-d3f3-4e51-8219-80cfa37dcdd4 Faulting package full name: Faulting package-relative application ID:
and
Fault bucket 1393142934600470977, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Origin.exe P2: 10.5.90.45798 P3: 5fc7d5cc P4: IGO32.dll P5: 10.5.90.45798 P6: 5fc7d470 P7: c0000005 P8: 000a50b5 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER481B.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49F1.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A01.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A05.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A16.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Origin.exe_125575a0eb2e14589315f370c1e567c3cc3f43e_50920438_aa6838f0-5801-41cc-ba09-5fecad65c4de Analysis symbol: Rechecking for solution: 0 Report Id: ae8923a6-d3f3-4e51-8219-80cfa37dcdd4 Report Status: 268435456 Hashed bucket: 7f2fa3071face66bb355701e2a34d1c1 Cab Guid: 0
I've reinstalled the application using administrative privilages.
I've also cleared all Origin program files and cache from both %ProgramData% and %AppData% prior to reinstalling.
I'm running Windows 10 20H2.
The Origin Web Helper Service is running.
The Origin Client Service is set to Manual and will not start.
Report.wer attached.
Is this a known issue?
Log files from client attached:
0 [2021-01-20 13:46:46.853] Event Origin::Services::Logger::Init 5652 Logfile: C:\Users\XXX\AppData\Local\Origin/Logs/Client_Log 1 [2021-01-20 13:46:46.853] Event Origin::Services::Logger::Init 5652 Local time: Wed Jan 20 13:46:46 2021 2 [2021-01-20 13:46:46.853] Event Origin::Services::LogService::init 5652 Version: 10.5.90.45798 3 [2021-01-20 13:46:46.853] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 5652 Cmdline Param: /noUpdate Cmdline Param: /timing:797 Cmdline Param: /Installed:10.5.90.45798 Cmdline Param: /downloadConfigFailed: Cmdline Param: 4 [2021-01-20 13:46:47.022] Event Origin::Services::Connection::ConnectionStatesService::ConnectionStatesService 5652 connecting global connectionStateChanged 5 [2021-01-20 13:46:47.477] Event OriginApplication::deleteOldThinsetupFolders 5652 Start deleting old thinsetup version folders if exist 6 [2021-01-20 13:46:47.516] Event OriginApplication::deleteOldThinsetupFolders 5652 Start deleting old thinsetup version folders if exist 7 [2021-01-20 13:46:47.525] Event OriginApplication::deleteOldThinsetupFolders 5652 Start deleting old thinsetup version folders if exist 8 [2021-01-20 13:46:47.545] Event OriginApplication::deleteOldThinsetupFolders 5652 Start deleting old thinsetup version folders if exist 9 [2021-01-20 13:46:48.053] Event Origin::Engine::CloudSaves::init 5652 Cloud save setup 10 [2021-01-20 13:46:48.054] Event Origin::Engine::UpdateController::UpdateController 5652 [Origin Autoupdater] Localhost responder enabled. Web Helper service will handle update downloads. 11 [2021-01-20 13:46:48.054] Event Origin::Services::SelfUpdateService::startUpdateCheckTimer 5652 [Origin Autoupdater] Update check interval: 15 minutes. 12 [2021-01-20 13:46:48.054] Event Origin::Services::SelfUpdateService::startUpdateCheckTimer 5652 [Origin Autoupdater] Update check interval changed, will check for update in 1 minute. 13 [2021-01-20 13:46:48.054] Event Origin::Services::SelfUpdateService::SelfUpdateService 5652 [Origin Autoupdater] Using SelfUpdate working path: C:\ProgramData\Origin\SelfUpdate\ 14 [2021-01-20 13:46:48.054] Event Origin::Services::SelfUpdateService::setDisableUpdateFlag 5652 [Origin Autoupdater] Update downloading disabled. 15 [2021-01-20 13:46:48.071] Event Origin::Client::PendingActionFlow::create 5652 create PendingActionFlow 16 [2021-01-20 13:46:48.071] Event Origin::Client::CommandFlow::create 5652 create CommandFlow 17 [2021-01-20 13:46:48.071] Event OriginApplication::OriginApplication 5652 Common controls setup 18 [2021-01-20 13:46:48.140] Event OriginApplication::OriginApplication 5652 Environment: production 19 [2021-01-20 13:46:48.141] Event OriginApplication::OriginApplication 5652 LSX thread starting 20 [2021-01-20 13:46:48.141] Event OriginApplication::startLSXThread 5652 Start 21 [2021-01-20 13:46:48.141] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 Started XMPP Service area 22 [2021-01-20 13:46:48.141] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 Started Utility Service area 23 [2021-01-20 13:46:48.141] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 Started SDK Service area 24 [2021-01-20 13:46:48.142] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 Started SDK Commerce Service area 25 [2021-01-20 13:46:48.142] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 Started SDK Progressive Installation Service area 26 [2021-01-20 13:46:48.142] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 LSX workers started 27 [2021-01-20 13:46:48.142] Event Origin::SDK::Lsx::LSX_Handler::startServiceAreas 9880 All service areas have completed startup 28 [2021-01-20 13:46:48.144] Event OriginApplication::startLSXThread 5652 Done 29 [2021-01-20 13:46:48.145] Event Origin::Services::ResponderService::ResponderServiceManager::start 5652 Localhost responder enabled. Starting Web Helper service. 30 [2021-01-20 13:46:48.147] Event OriginApplication::OriginApplication 5652 Login setup 31 [2021-01-20 13:46:48.147] Event Origin::Escalation::StartOriginService 5720 Service is currently stopped. 32 [2021-01-20 13:46:48.147] Event Origin::Escalation::StartOriginService 5720 Starting Origin Client Service, args = 33 [2021-01-20 13:46:48.147] Event OriginApplication::OriginApplication 5652 Announce presence 34 [2021-01-20 13:46:48.147] Event OriginApplication::OriginApplication 5652 Read settings file 35 [2021-01-20 13:46:48.147] Event OriginApplication::OriginApplication 5652 Social slot setup 36 [2021-01-20 13:46:48.147] Event Origin::Engine::HookWin32 5652 Hooking IGO. 37 [2021-01-20 13:46:48.152] Event Origin::Engine::HookWin32 5652 Successfully hooked IGO. 38 [2021-01-20 13:46:48.153] Event Origin::Engine::IGOController::removeOldLogs 5652 IGO logs - # of log files:1 39 [2021-01-20 13:46:48.153] Event Origin::Engine::IGOController::removeOldLogs 5652 IGO logs - removed stale files: 0 40 [2021-01-20 13:46:48.154] Event Origin::Engine::OIGOffsetsLookupWorker::started 3144 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX8 -V 41 [2021-01-20 13:46:48.155] Event EnvUtils::GetTokenElevationInfo 5652 Process is elevated. **42 [2021-01-20 13:46:48.155] Error Origin::Services::ProcessWin::createProcess 3144 Open Path (C:\Program Files (x86)\Origin\IGOProxy.exe) 43 [2021-01-20 13:46:48.186] Action Origin::Engine::Content::CatalogDefinitionController::CatalogDefinitionController 5652 Creating catalog cache folder: C:\ProgramData\Origin\CatalogCache 44 [2021-01-20 13:46:48.186] Event Origin::Escalation::IEscalationClient::quickEscalate 5652 Elevation requested. UAC Reason: createFolderElevated (C:\ProgramData\Origin\CatalogCache) **45 [2021-01-20 13:46:48.186] Error Origin::Escalation::IPCClient::sendMessage 5652 Connection to escalation service failed. Qt LocalSocketError: 2 46 [2021-01-20 13:46:48.190] Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 5652 Starting OriginClientService C:\Program Files (x86)\Origin\OriginClientService.exe 47 [2021-01-20 13:46:48.190] Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 5652 Attempting to start Origin Client Service as a system service... 48 [2021-01-20 13:46:48.190] Event Origin::Escalation::StartOriginService 5652 Service is currently stopped. 49 [2021-01-20 13:46:48.190] Event Origin::Escalation::StartOriginService 5652 Starting Origin Client Service, args = C:\Program Files (x86)\Origin\OriginClientService.exe -args:LWNhbGxlclByb2Nlc3NJZDo5Nzc2 **50 [2021-01-20 13:46:48.195] Warning Origin::Services::ProcessWin::createProcess 3144 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy.exe) Handle: 3608 bProcSuccess: t LastError: 203 51 [2021-01-20 13:46:48.233] Event Origin::Escalation::StartOriginService 5652 Waiting for service... 52 [2021-01-20 13:46:48.284] Event Origin::Escalation::StartOriginService 5720 Waiting for service... 53 [2021-01-20 13:46:48.410] Event Origin::Engine::OIGOffsetsLookupWorker::started 3740 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX12 -V **54 [2021-01-20 13:46:48.410] Error Origin::Services::ProcessWin::createProcess 3740 Open Path (C:\Program Files (x86)\Origin\IGOProxy.exe) **55 [2021-01-20 13:46:48.414] Warning Origin::Services::ProcessWin::createProcess 3740 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy.exe) Handle: 5160 bProcSuccess: t LastError: 203 56 [2021-01-20 13:46:48.675] Event Origin::Engine::OIGOffsetsLookupWorker::started 3620 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX10 -V **57 [2021-01-20 13:46:48.675] Error Origin::Services::ProcessWin::createProcess 3620 Open Path (C:\Program Files (x86)\Origin\IGOProxy.exe) **58 [2021-01-20 13:46:48.681] Warning Origin::Services::ProcessWin::createProcess 3620 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy.exe) Handle: 7216 bProcSuccess: t LastError: 203 **59 [2021-01-20 13:46:48.844] Error Origin::Services::ProcessWin::waitForExit 3144 ProcessWin: 0xb00 Exit result: 0 60 [2021-01-20 13:46:48.938] Event Origin::Engine::OIGOffsetsLookupWorker::started 2964 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX11 -V **61 [2021-01-20 13:46:48.939] Error Origin::Services::ProcessWin::createProcess 2964 Open Path (C:\Program Files (x86)\Origin\IGOProxy.exe) **62 [2021-01-20 13:46:48.942] Warning Origin::Services::ProcessWin::createProcess 2964 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy.exe) Handle: 15084 bProcSuccess: t LastError: 203 **63 [2021-01-20 13:46:49.033] Error Origin::Services::ProcessWin::waitForExit 3620 ProcessWin: 0xb50 Exit result: 0 64 [2021-01-20 13:46:49.191] Event Origin::Engine::OIGOffsetsLookupWorker::started 15028 Running process C:\Program Files (x86)\Origin\IGOProxy.exe -L DX9 -V **65 [2021-01-20 13:46:49.191] Error Origin::Services::ProcessWin::createProcess 15028 Open Path (C:\Program Files (x86)\Origin\IGOProxy.exe) **66 [2021-01-20 13:46:49.195] Warning Origin::Services::ProcessWin::createProcess 15028 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy.exe) Handle: 1752 bProcSuccess: t LastError: 203 67 [2021-01-20 13:46:49.235] Event Origin::Escalation::StartOriginService 5652 Service started successfully: Origin Client Service 68 [2021-01-20 13:46:49.298] Event Origin::Escalation::StartOriginService 5720 Service started successfully: Origin Web Helper Service 69 [2021-01-20 13:46:49.334] Event Origin::Escalation::IEscalationClient::startEscalationServiceApp 5652 Starting OriginClientService result: true, timer = 1143 70 [2021-01-20 13:46:49.334] Event Origin::Escalation::IEscalationClient::quickEscalate 5652 Elevation successful. UAC Reason: createFolderElevated (C:\ProgramData\Origin\CatalogCache) 71 [2021-01-20 13:46:49.336] Event OriginApplication::OriginApplication 5652 Done **72 [2021-01-20 13:46:49.379] Error Origin::Services::ProcessWin::waitForExit 2964 ProcessWin: 0x77c Exit result: 0 73 [2021-01-20 13:46:49.380] Event Origin::Services::ResponderService::ResponderServiceManager::onAsyncStartFinished 5652 Web Helper Service started. 74 [2021-01-20 13:46:49.380] Event Origin::Client::MainFlow::create 5652 create MainFlow 75 [2021-01-20 13:46:49.380] Event Origin::Client::MainFlow::MainFlow 5652 construct MainFlow 76 [2021-01-20 13:46:49.380] Event Origin::Engine::Backup::`anonymous-namespace'::createPath 5652 [information] Testing for existence of path: C:\ProgramData\Origin 77 [2021-01-20 13:46:49.380] Event Origin::Engine::Backup::`anonymous-namespace'::createPath 5652 [information] Path: [C:\ProgramData\Origin] already exists. 78 [2021-01-20 13:46:49.380] Event Origin::Engine::Backup::GuardFile::exists 5652 [information] Testing for file existence: C:\ProgramData\Origin\.guardfile 79 [2021-01-20 13:46:49.380] Event Origin::Engine::Backup::`anonymous-namespace'::createPath 5652 [information] Testing for existence of path: C:\ProgramData\Origin 80 [2021-01-20 13:46:49.380] Event Origin::Engine::Backup::`anonymous-namespace'::createPath 5652 [information] Path: [C:\ProgramData\Origin] already exists. 81 [2021-01-20 13:46:49.381] Event Origin::Engine::Backup::GuardFile::open 5652 [-----] Created guard file: C:\ProgramData\Origin\.guardfile 82 [2021-01-20 13:46:49.381] Event Origin::Client::MainFlow::testPrematureTermination 5652 [-----] Guard file for application generated. 83 [2021-01-20 13:46:49.381] Event Origin::Client::ClientSelfUpdateFlow::start 5652 [Origin Unattended Updater] Client Self Update flow started. 84 [2021-01-20 13:46:49.381] Event Origin::Client::MainFlow::startRTPFlow 5652 start RtP flow 85 [2021-01-20 13:46:49.381] Action Origin::Client::FeatureCalloutController::FeatureCalloutController 5652 Creating feature callout controller 86 [2021-01-20 13:46:49.455] Event Origin::Engine::OIGOffsetsLookupWorker::started 15532 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX12 -V **87 [2021-01-20 13:46:49.455] Error Origin::Services::ProcessWin::createProcess 15532 Open Path (C:\Program Files (x86)\Origin\IGOProxy64.exe) **88 [2021-01-20 13:46:49.478] Warning Origin::Services::ProcessWin::createProcess 15532 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy64.exe) Handle: 2148 bProcSuccess: t LastError: 203 **89 [2021-01-20 13:46:49.522] Error Origin::Services::ProcessWin::waitForExit 3740 ProcessWin: 0x7ec Exit result: 0 **90 [2021-01-20 13:46:49.642] Error Origin::Services::ProcessWin::waitForExit 15028 ProcessWin: 0xb3c Exit result: 0 91 [2021-01-20 13:46:49.720] Event Origin::Engine::OIGOffsetsLookupWorker::started 12276 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX10 -V **92 [2021-01-20 13:46:49.721] Error Origin::Services::ProcessWin::createProcess 12276 Open Path (C:\Program Files (x86)\Origin\IGOProxy64.exe) **93 [2021-01-20 13:46:49.725] Warning Origin::Services::ProcessWin::createProcess 12276 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy64.exe) Handle: 14920 bProcSuccess: t LastError: 203 94 [2021-01-20 13:46:49.971] Event Origin::Engine::OIGOffsetsLookupWorker::started 7392 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX11 -V **95 [2021-01-20 13:46:49.972] Error Origin::Services::ProcessWin::createProcess 7392 Open Path (C:\Program Files (x86)\Origin\IGOProxy64.exe) **96 [2021-01-20 13:46:49.976] Warning Origin::Services::ProcessWin::createProcess 7392 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy64.exe) Handle: 14516 bProcSuccess: t LastError: 203 **97 [2021-01-20 13:46:50.145] Error Origin::Services::ProcessWin::waitForExit 15532 ProcessWin: 0xb98 Exit result: 0 **98 [2021-01-20 13:46:50.221] Error Origin::Services::ProcessWin::waitForExit 12276 ProcessWin: 0xb9c Exit result: 0 99 [2021-01-20 13:46:50.223] Event Origin::Engine::OIGOffsetsLookupWorker::started 620 Running process C:\Program Files (x86)\Origin\IGOProxy64.exe -L DX9 -V **100 [2021-01-20 13:46:50.223] Error Origin::Services::ProcessWin::createProcess 620 Open Path (C:\Program Files (x86)\Origin\IGOProxy64.exe) **101 [2021-01-20 13:46:50.227] Warning Origin::Services::ProcessWin::createProcess 620 CreateProcessW(C:\Program Files (x86)\Origin\IGOProxy64.exe) Handle: 11084 bProcSuccess: t LastError: 203 **102 [2021-01-20 13:46:50.345] Error Origin::Services::ProcessWin::waitForExit 7392 ProcessWin: 0xba8 Exit result: 0 **103 [2021-01-20 13:46:50.580] Error Origin::Services::ProcessWin::waitForExit 620 ProcessWin: 0xbb4 Exit result: 0 104 [2021-01-20 13:46:51.016] Event OriginApplication::performPostConstructionInitialization 5652 Proceed with login flow 105 [2021-01-20 13:46:51.016] Event Origin::Client::MainFlow::startLoginFlow 5652 Initial login msg: 106 [2021-01-20 13:46:51.017] Event Origin::Client::LoginViewController::LoginViewController 5652 LoginViewController created 107 [2021-01-20 13:46:51.017] Event Origin::Client::LoginViewController::init 5652 LoginViewController init 108 [2021-01-20 13:46:51.017] Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 5652 Web application cache path: C:\Users\XXX\AppData\Local\Origin\Origin\QtWebEngine\Default\Application Cache\ 109 [2021-01-20 13:46:51.331] Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 5652 Web application cache path: C:\Users\XXX\AppData\Local\Origin\Origin\QtWebEngine\Default\Application Cache\ 110 [2021-01-20 13:46:51.333] Event Origin::Client::LoginViewController::validateOfflineWebApplicationCache 5652 Web application cache path: C:\Users\XXX\AppData\Local\Origin\Origin\QtWebEngine\Default\Application Cache\ 111 [2021-01-20 13:46:51.333] Event Origin::Client::LoginViewController::killSplashScreenAndShowLoginWindow 5652 [LoginViewController] Showing Login Window 112 [2021-01-20 13:46:51.379] Event Origin::Client::LoginViewController::show 5652 Show login window 0 [2021-01-20 14:07:52.616] Event Origin::Services::Logger::Init 6620 Logfile: C:\Users\XXX\AppData\Local\Origin/Logs/Client_Log 1 [2021-01-20 14:07:52.616] Event Origin::Services::Logger::Init 6620 Local time: Wed Jan 20 14:07:52 2021 2 [2021-01-20 14:07:52.616] Event Origin::Services::LogService::init 6620 Version: 10.5.90.45798 3 [2021-01-20 14:07:52.616] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 6620 Cmdline Param: /downloadConfigFailed: Cmdline Param:
************************* Origin Bootstrapper ************************* 0: [Jan 20 14:07:40] Event LogFile: C:\Users\Seb\AppData\Local\Origin\Logs\Bootstrapper_Log 1: [Jan 20 14:07:40] Event Wed Jan 20 14:07:40 2021 2: [Jan 20 14:07:40] Event Version: 10.5.90.45798 3: [Jan 20 14:07:40] Event "C:\ProgramFiles(x86)\Origin\Origin.exe" 4: [Jan 20 14:07:40] Event Running with Restricted Access Mode disabled 5: [Jan 20 14:07:40] Event Unsupported Locale: en_GB 6: [Jan 20 14:07:40] Event Got the single instance mutex 7: [Jan 20 14:07:40] Event Waiting for update check thread to finish 8: [Jan 20 14:07:40] Event shouldUpdate = true 9: [Jan 20 14:07:40] Event IsUpdateAvailable fast check 10: [Jan 20 14:07:40] Event Origin location: C:\Program Files (x86)\Origin\ 11: [Jan 20 14:07:40] Event Querying update service for environment production 12: [Jan 20 14:07:46] Error _curl_easy_perform() failed [error: 28] 13: [Jan 20 14:07:46] Event URL: https://api1.origin.com/autopatch/2/upgradeFrom/10.5.90.45798/en_GB/PROD?platform=PCWIN&osVersion=10.0.19042&servicePackVersion=0.0&priority=8 14: [Jan 20 14:07:46] Error Query connection failed 15: [Jan 20 14:07:46] Event IsUpdateAvailable: failed to check for updates. No update available. 16: [Jan 20 14:07:46] Event IsUpdateAvailable: false 17: [Jan 20 14:07:46] Event Waiting for update thread to finish 18: [Jan 20 14:07:46] Event shouldUpdate = false 19: [Jan 20 14:07:46] Event doUpdates completed 20: [Jan 20 14:07:51] Error _curl_easy_perform() failed [error: 28] 21: [Jan 20 14:07:51] Error Failed to open curl session for config fetch: 0 22: [Jan 20 14:07:51] Event The file is signed. 23: [Jan 20 14:07:51] Event The file has a valid EA certificate: C:\Program Files (x86)\Origin\Origin.exe 24: [Jan 20 14:07:52] Event The file is signed. 25: [Jan 20 14:07:52] Event The file has a valid EA certificate: C:\Program Files (x86)\Origin\OriginClient.dll 26: [Jan 20 14:07:52] Event Launching client: cmdLine =[C:\Program Files (x86)\Origin\Origin.exe /downloadConfigFailed: -startupTime:1611151660547069100]
