Betreff: Origin Client Blank

holger1405 · January 2020

@Buttonsginger schrieb:

Holger1405 Here's the malwarebytes scan text file. Premier Opinion is no longer in my program files.

Norton looks good.

Did you cleaned the Adware with Malwarebytes from the system? If not do it please > Restart. (a real Restart, not just shut down and start again.)

.

Then:

De-install Origin over the Windows control panel > Restart.
Download this version of Origin > Run the installer as Administrator. > Test.

If it don't works:

Press the Windows key and "R" at the same time.
Type "msconfig" (Without the quotes) into the new window > Go to the "Services" tab.
Tick "Hide all Microsoft Services" > Search the two Origin services in the remaining list > untick them > Apply (OK).
Restart > Test.

Don't worry if it still don't works, this is mainly to get a fresh install of Origin on your system so we both know where we are itm.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

Buttonsginger · January 2020

Ran malwarebytes again. added txt file. restarted.

De-installed Origin over windows control panel. restarted.

Downloaded that version of Origin. Ran as administrator. Tested.

It worked! The home page came up straight away, while the game library was blank for several minutes but it popped up and showed my game tiles. I have the game update notices for sims 4. (and other games)

Options are set to: automatic updates games off/ automatic updates origin off/ participate in Origin Client betas off/ automatically start Origin off/ Web Helper Service On

The Sims 4 updated failed. There was not prompt to allow permission. Is this a whole new issue?

Thank you so much for all your help so far!

holger1405 · January 2020

@Buttonsginger

Do the second step, (disable the startup of the Origin services) > Restart > Test.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

Buttonsginger · January 2020

@holger1405

disabled the startup of Origin Services. Restarted.

Opened Origin, Prompted for permission to allow Origin. Origin opened. Home page loaded. Game library loaded. Patched Sims 4 Game. Game opened and I was able to play.

I am just amazed. Thank you!

Dances around the room and runs off to play!

holger1405 · January 2020

@Buttonsginger

😀 That is very good to hear. Have fun playing.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

Buttonsginger · January 2020

@holger1405 Thank you again!

Betreff: Origin Client Blank

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