October 2019
I have been successfully using origin to play the sims 4 on my 2016 Macbook since a few days ago. Upon opening origin my keypad becomes stiff and the macbook restarts, stating "your macbook restarted because of a problem". Occasionally I am able to get into the sims 4 although this issue follows within minutes. Rarely instead of completely restarting I get a message stating "origin has encountered a serious problem and must close". Starting my macbook in safe boot, when attempting to open the sims 4 I am met with "unable to start: Can't run the sims 4 with the video card in this system". This is confusing as video cards are automatically updated on the macbook and I have never had an issue previous to this.
The reason I believe this is an origin issue and not my macbook is because:
- There are no hardware issues as i have run Apple Hardware test
- I was successfully playing on the macbook the same day the issue started
- I have gone as far as to wipe the entire macbook to factory settings
- The issue only happens with attempting to access origin and the sims 4, never any other applications.
I have attempted to "repair game" as suggested by other users, this is not possible as origin causes my macbook to restart before I am able to press the button, if i am able to press it, it crashes before this can be completed.
Solved! Go to Solution.
October 2019
October 2019
October 2019
October 2019