Origin App and it's Blank Window

[MrVelociraptus]

Recently updated Origin.  I was able to sign in just fine, but after signing in no page is able to load.  I can't check my library, store, friends list, I'm just met with a blank window.

I've reinstalled the client, cleared the cache, added exceptions to my firewall, updated graphics drivers, disabled my anti virus and run the app in safe mode.  I'm still met with this same blank window taunting me.  Attached is what the window looks like to me circa ~5 minutes from posting.

[EA_Darko · Accepted solution]

Hey @maurabtz and @MrVelociraptus let's try clearing the Origin Cache to see if it helps. 

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[maurabtz]

@MrVelociraptus yeah I have the same problem except my window is white not black.

[EA_Darko · Accepted solution]

Hey @maurabtz and @MrVelociraptus let's try clearing the Origin Cache to see if it helps. 

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[MrVelociraptus]

This is far from solved, I've cleared the cache multiple times now, done fresh installs after fully removing Origin, the problem still persists.  I only shelved the issue because I was hoping a future patch might address it.  I've been completely unable to take advantage of the free month of Origin Access.