Ordered game but cant download

[Winter6199]

I bought sims4 through empire gaming and it said use origin to download but it wont let me. I tried like 5 times still dont have the game 

[EA_Aljo · Accepted solution]

Hi there, @Winter6199.

You'll need to contact the retailer you purchased from for assistance with this. For future reference, I'd suggest purchasing from trusted online retailers. You can find a list of them here: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/#trusted. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Winter6199.

You'll need to contact the retailer you purchased from for assistance with this. For future reference, I'd suggest purchasing from trusted online retailers. You can find a list of them here: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/#trusted. Thanks!