Online login unavailable for a week on Mac

[Artsey_C]

Is anyone still having issues loging in to Origin? I've been unable to login to play Sims 4 online for over a week now on my mac. I have tried changing the clock, disabling my firewall, clearing the cache and other troubleshooting ideas from this forum but with no success. I am pulling my hair out trying to get this sorted and nothing works. I've re-installed Origin a number of times with no success. CAN SOMEONE PLEASE HELP ME!!!

[puzzlezaddict · Accepted solution]

@Artsey_C  What version of macOS do you have?  (If you're not sure, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current version of Origin from your computer.  Here's how:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

You can download the legacy version from here:

https://www.dm.origin.com/mac/download/legacy

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

[puzzlezaddict · Accepted solution]

@Artsey_C  What version of macOS do you have?  (If you're not sure, click the Apple icon in the upper left corner of your screen and select About This Mac.)  If you're still running Yosemite, it may help to download a legacy version of Origin.  First though, do a clean uninstall to remove all traces of the current version of Origin from your computer.  Here's how:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

You can download the legacy version from here:

https://www.dm.origin.com/mac/download/legacy

When installing, be sure to uncheck the box to automatically keep Origin and your games up to date, or else Origin will update itself to the current, nonworking version.

If you have a later OS, you can try these steps to troubleshoot.  Start with an Origin reset, and if that doesn't help, make sure proxies are disabled.  Instructions for each step are in this link:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371661...

[Artsey_C]

I found your instructions on another post and it worked perfectly! Thank you so much for your concise instructions!

Cheers!