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Nothing Working

by sanstheskelly
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Original Post

Accepted Solution

Nothing Working

★★★ Newbie

I was attempting to open Origin but it won't open and then I tried opening Sims 4 like I wanted to but that also won't open so I'm not sure what to do... I've tried restarting my Pc and that also didn't work.

Message 1 of 6 (163 Views)

Accepted Solution

Re: Nothing Working

Community Manager

Sorry to hear that you are having issues @sanstheskelly.

 

Do you see an error message of any kind when you are unable to open Origin?

 

Can I ask you to check it Origin is running in the background and if so would you mind taking a couple of minutes to go through the following steps:

 

  • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
  • Open you Origin install folder
  • Delete the file "OriginThinSetupInternal'
  • Right click on Origin and then select "Troubleshoot compatibility"
  • Click "Try recommended settings" and then"Test the program"
  • Save the settings in the compatibility troubleshooter.
  • Origin will prompt you that you are using a compatibility setting. Click continue.
  • Once done launch Origin

 

Let me know how you get on

 

Darko

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Message 2 of 6 (129 Views)

All Replies

Re: Nothing Working

Community Manager

Sorry to hear that you are having issues @sanstheskelly.

 

Do you see an error message of any kind when you are unable to open Origin?

 

Can I ask you to check it Origin is running in the background and if so would you mind taking a couple of minutes to go through the following steps:

 

  • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
  • Open you Origin install folder
  • Delete the file "OriginThinSetupInternal'
  • Right click on Origin and then select "Troubleshoot compatibility"
  • Click "Try recommended settings" and then"Test the program"
  • Save the settings in the compatibility troubleshooter.
  • Origin will prompt you that you are using a compatibility setting. Click continue.
  • Once done launch Origin

 

Let me know how you get on

 

Darko

Message 2 of 6 (130 Views)

Re: Nothing Working

[ Edited ]
★★★★ Novice

Ive had the same problem for hours. I can log into my account but it just acts like its loading. My wifi is fine. Everything else loads on my computer and other devices. Im convinced Origin is down and its not our computers. Ive also cleared my cache and even uninstalled and reinstalled. Still giving me problems. Ugh

Message 3 of 6 (122 Views)

Re: Nothing Working

★★★ Newbie

same issue... let me know if you find out how to fix it

Message 4 of 6 (109 Views)

Re: Nothing Working

Community Manager

Did you try the steps that I shared above @frenchiex0?

 

If not can you please try them now and let me know if they help.

 

Darko

Message 5 of 6 (105 Views)

Re: Nothing Working

★★★★ Novice

I messaged them on Twitter. They said they were down .Thank you though. 

Message 6 of 6 (86 Views)