Not getting emails

[jayftw99]

So I finally got my account recovered and was able to sign in through my xbox login, however I'm not getting any emails so I can reset my password or verify my new email I had my EA account switched to. It's not going to my inbox or my spam so I still can't log into my EA account for The Sims 4 since I'm not getting any emails to reset my password and verify my new email. 

[EA_Darko · Accepted solution]

Hey @jayftw99 if you are not receiving emails from EA then the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[EA_Darko · Accepted solution]

Hey @jayftw99 if you are not receiving emails from EA then the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[jayftw99]

Thank you for the information. I was finally able to get everything sorted out

[EA_Darko]

That's great to hear @jayftw99.

Darko