Not being able to enter the sims 4

by Anitalabrafvaz
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Accepted Solution

Not being able to enter the sims 4

★★★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Português
How often does the bug occur? Every time (100%)
What is your current game version number? I don't know. Where is it written? The newest version, i guess?
What expansions, game packs, and stuff packs do you have installed? Cats And Dogs
Steps: How can we find the bug ourselves? You can't.
What happens when the bug occurs? I am unable to enter the game. I click the ''PLAY" button a million times in Origin. Nothing. I see there's an available update. Press "Verify archives". Verifies them. Still not able to enter. Still says that bthe goddamn thing has an available update. Very annoying. Repeats itself every time.
What do you expect to see? Nothing working.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

DOes everything I listed every. Single. Time. Please help!

Message 1 of 3 (184 Views)

Accepted Solution

Re: Not being able to enter the sims 4

Community Manager

That's an odd one @Anitalabrafvaz, let's start by making sure nothing is blocking ORigin or your game. It can be that your firewall and anti-virus are blocking Origin so lets try disabling both and trying to launch the game again.

 

It the issue is not resolved then you man need to open the ports for Origin.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

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Message 3 of 3 (146 Views)

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Re: Not being able to enter the sims 4

Hero
@Anitalabrafvaz Moving this to Origin as it seems to be an Origin issue and not a Sims one.

Hopefully someone here can assist you asap.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 3 (173 Views)

Re: Not being able to enter the sims 4

Community Manager

That's an odd one @Anitalabrafvaz, let's start by making sure nothing is blocking ORigin or your game. It can be that your firewall and anti-virus are blocking Origin so lets try disabling both and trying to launch the game again.

 

It the issue is not resolved then you man need to open the ports for Origin.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

Darko.png
Message 3 of 3 (147 Views)