Not Downloading

[wolvesofthemist]

I purchased a The Sims 4 Parenthood for $19.99 and it has failed to download. I am very frustrated because it wants me to pay again to get it.

[puzzlezaddict]

@wolvesofthemist  Try clearing Origin's cache.  Maybe the app hasn't updated itself yet.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Or, if you're on a Mac, run the Origin reset tool:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If this doesn't work, you'll need to contact EA customer support to verify that your purchase went through.  A support rep should be able to tell you if there's a problem with your credit card—some have been known to deny Origin transactions—or something else blocking your access to the pack.

https://help.ea.com/en/contact-us/