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Re: Not Downloading

by puzzlezaddict

Original Post

Not Downloading

★★★ Newbie

I purchased a The Sims 4 Parenthood for $19.99 and it has failed to download. I am very frustrated because it wants me to pay again to get it.

Message 1 of 2 (58 Views)

Re: Not Downloading

@wolvesofthemist  Try clearing Origin's cache.  Maybe the app hasn't updated itself yet.


Or, if you're on a Mac, run the Origin reset tool:


If this doesn't work, you'll need to contact EA customer support to verify that your purchase went through.  A support rep should be able to tell you if there's a problem with your credit card—some have been known to deny Origin transactions—or something else blocking your access to the pack.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (43 Views)