Need Help! Sims and Origin Issue

[mayoraudi]

So, I have no clue about these things!

When Sims 4 came out, I got it and installed it on my computer (hp laptop) and made an Origin account with one of the three emails I have. Today I wanted to play Sims 4 again. I thought it was going to be so easy! HAHAHAHHAHAAHH

I didn’t remember my first login of Origin, so I made a new account. When I went to put in the Sims 4 code, it states that the game code is already used. I tried to login by using some old emails. After 20 minutes of trying to remember those passwords, I had no email for Origin and EA so that I could reset my original origin password. No luck! I’m not sure how to get rid of the old sims that I uploaded and start playing on my new account. I’ve searched through my entire computer three or four times and can not locate it.  

Help! 

[EA_Darko · Accepted solution]

You can only use the code on one account @mayoraudi.

Best thing to do is speak with one of our phone or chat support advisers who will be able to help you locate your original account and see about getting you back into it. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

You can only use the code on one account @mayoraudi.

Best thing to do is speak with one of our phone or chat support advisers who will be able to help you locate your original account and see about getting you back into it. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko