Re: My sims 4 get famous expansion got refunded and I didn't ask for one

by EA_Darko
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My sims 4 get famous expansion got refunded and I didn't ask for one

★ Novice

I just recieved an email letting me know that my game has been refunded and I didn't ask for one. I'm in South Korea where it took a while for the game to be available and I wanted to be able to play my game today. What is going on? 

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Accepted Solution

Re: My sims 4 get famous expansion got refunded and I didn't ask for one

Community Manager

Hey @Snooopid if you did not request the refund then you may need to speak with one of our live support advisers to ensure that there are no issues with your account.

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 2 (395 Views)

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Re: My sims 4 get famous expansion got refunded and I didn't ask for one

Community Manager

Hey @Snooopid if you did not request the refund then you may need to speak with one of our live support advisers to ensure that there are no issues with your account.

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 2 of 2 (396 Views)