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My origin wont load and its just pure shapes

by aidralisk
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My origin wont load and its just pure shapes

★★★ Newbie

When I click Origin, it opens up and I see the log in screen, I log in and its nothing. Origin opens up and its just shapes. No text or anything. Just the buttons, and I can't even click or anything.

No buttons, no text, no images, only shapes.

Message 1 of 2 (87 Views)

Accepted Solution

Re: My origin wont load and its just pure shapes

Community Manager

Hey @aidralisk let's try clearing the Origin Cache to see if that fixes the issue. From what you are describing it sounds like an issue that can pop up now and again and is easily fixed by clearing the cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 2 (60 Views)

All Replies

Re: My origin wont load and its just pure shapes

Community Manager

Hey @aidralisk let's try clearing the Origin Cache to see if that fixes the issue. From what you are describing it sounds like an issue that can pop up now and again and is easily fixed by clearing the cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 2 (61 Views)