My origin won't load, it's just gray boxes

[kiracvelasco]

My origin won't load, it's just gray boxes. I deleted all cache files, uninstalled and reinstalled, updated origin but it still wont show anything other than gray boxes. I can log in and open origin but i can't access anything. I also can't play sims 4. My macbook is updated to the latest version. what do i do?

[puzzlezaddict · Accepted solution]

@kiracvelasco  Deleting the cache files isn't enough; there are other hidden files you'll need to remove as well.  Here's a guide:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

If that alone doesn't help, please make sure you don't have any proxies enabled.  Here's how to check:

http://www.linksys.com/us/support-article?articleNum=135932

[puzzlezaddict · Accepted solution]

@kiracvelasco  Deleting the cache files isn't enough; there are other hidden files you'll need to remove as well.  Here's a guide:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

If that alone doesn't help, please make sure you don't have any proxies enabled.  Here's how to check:

http://www.linksys.com/us/support-article?articleNum=135932

[kiracvelasco]

The first solution worked! thank you so much, i can play sims now <3

[papa1s]

hi had the same problem it is called white screen there is a you-tube vid on fixing it you need to delete a file cache for origin