@TTV_wilmarenzo In the last week it has alternated between listing all my cases, listing only my recently active case information, or stating "You currently do not have any cases with us". E.g. Earlier today I saw your post @ https://answers.ea.com/t5/EA-General-Questions/Cant-contact-EA-support-in-any-way/m-p/9374380/highli... and I checked my cases at that time, and all my cases were listed. Now later today I have seen your post in this thread, and I checked my case history again, and only recently active case information shows up.
When I say that my cases don't show up, I don't mean the case count is correct while individual cases are missing, I mean the case count is also off as well. If all my cases are listed, the case count reflects this (unless cases disappear by the time I navigate to the second page of my case history). If only my recent case history is listed, the case count reflects that. Like I've said, I've tried this across multiple browsers, multiple operating systems (e.g. Windows, Android, Linux), with browser extensions disabled, etc.
Even when I can see my full case list, I can't access older cases. Apparently sometimes the help.ea.com website works better when remaining logged out. I've tried it both while being logged in and while being logged out. When logged in, I run into the issues mentioned upthread. If I log out of help.ea.com, use a direct link to a case of mine I wish to view (e.g. help.ea.com/en/my-cases/?id=<alphanumericstring>&ak=<alphanumericstring>) or just visit help.ea.com/en/my-cases/ without a specific case included in the URL, then log in when prompted, I encounter the same problem. If I don't log in at all, and instead enter the Case ID (taken from id=) and corresponding Access Key (taken from ak=), I get a message "Could not find a case with that ID or Access Key" (via that method I can't even access a case which was opened in the last few weeks and which was last updated this month, and I get this error message regardless of whether I enter both the Case ID and the Access Key or just one or the other). I've searched through my corresponding emails from EA Customer Experience, and while they each have a unique number in the subject line (e.g. "Thanks for using EA Help. <number>"), that number isn't relevant to logging in to see my cases (I've tried it), and no Case IDs and Access Keys are provided in those emails.
A few days ago I happened across an old Answers HQ post (which I wish I could locate now) in which the poster stated he/she was told that past EA Help cases become inaccessible due to being archived after a while, although I used to be able to access cases from years ago until fairly recently (last year).
When I began this post, only my recent history was listed, but having refreshed the cases page just now everything is listed again. That's really erratic, almost like I'm being bounced around between different (discordant) databases. I took the opportunity to copy the case titles and URLs of my cases. I wish I could revisit past transcripts, as it would have saved me having to recontact EA Help at least a couple of times. I hope that it isn't just the Origin client that gets an overhaul this year, but also help.ea.com.
