My Sims 4 just vanished

by AnaGru
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My Sims 4 just vanished

★★★ Newbie

I had the Sims 4 and have had it for a bit. I also bought a few expansion packs that took me a while to earn. One day, out of the blue, I try opening sims and, it doesn’t open. So I go to origin and all traces of my Sims 4 game just completely disappeared. I am so pissed. I called orgin and the lady on the line just tried to give me a new code and when it didn’t work, asked to speak with my mother who was at work. I am so disappointed with origin and sims 4. I lost all of my progress and my expansion packs. Maybe orgin should step up and do something instead of trying to just give me a small portion of what I had.😠

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Re: My Sims 4 just vanished

Community Manager

@AnaGru

 

It is possible you are not logged in to the correct Origin account.

 

Can you check you are logging in with the Origin account that has the same email address as the account you are using to post with here.

 

Let us know if that is the issue, thanks.

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